Hex Trust is hiring a

Web3 VP/Associate, Operations

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Hex Trust is looking to bring on a highly motivated operations expert with experience in crypto traditional finance operations and middle office functions, who is eager to transition and expand their expertise within the fast-paced and evolving cryptocurrency brokerage sector. The role demands a candidate who can merge conventional financial operations knowledge with the nuances of the crypto market, ensuring operational excellence and compliance.

Responsibilities

• Oversee transaction processing, reconciliation, and settlement for both crypto and traditional financial instruments.
• Facilitate the smooth transition of clients from traditional finance to crypto asset trading with comprehensive operational support.
• Engage in client onboarding, conduct thorough KYC and AML due diligence in compliance with crypto-specific regulatory standards.
• Handle client queries and resolve account issues, drawing on experience from traditional finance customer service.
• Work closely with compliance to adapt and enforce traditional financial regulations within the crypto trading framework.
• Update and maintain operational procedures and documentation, incorporating best practices from traditional finance.
• Liaise with external partners, including banks and financial institutions, to ensure seamless integration of services.
• Participate in projects to improve operational efficiency and the client experience, leveraging knowledge from a traditional finance background.

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