Binance is hiring a
Web3 Wallet Customer Services Specialist (Mandarin speaker)

Location: UAE, Dubai

Wallet Customer Services Specialist (Mandarin speaker)

UAE, Dubai /
Operations, Strategy & Project Management – Operations /
Full-time Onsite or Remote
/ Hybrid

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


    • Handle customer enquiries that are directed to wallet operations
    • Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution
    • Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience
    • Monitor operation alerts and resolve issues related to daily wallet operation


    • Experience working for crypto exchange in similar capacity
    • As a team, able to work in shift and provide coverage for customer service function and alert management
    • Excellent customer service and communication skills
    • Ability to work in both a team environment and autonomously
    • Experienced in leading/coaching a team
    • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
    • Strong passion to provide support to customers
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire

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Location: UAE, Dubai

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