Customer Support Jobs at Blockstream

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers passionate about Bitcoin and its potential to change the future of finance. Focusing on building fundamental Bitcoin infrastructure, Blockstream quickly grew into one of the leading technology power houses of the industry.

Through our sidechain technology (the Liquid Network), wallets (Blockstream Green, Blockstream Jade, AQUA), mining colocation (Blockstream Mining), satellite network (Blockstream Satellite), and protocol contributions (Bitcoin research, c-lightning), we are proud to be making global peer-to-peer finance a reality.

What You’ll Be Doing (Responsibilities):

• Provide tier 1 technical support with a service oriented mindset
• Assist with internal onboarding and hardware provisioning
• Support and administration of accounts within management tools and wide range of SaaS applications (G-Suite, Rocket.chat, GitLab, Zoom, etc.)
• Diagnose and troubleshoot technical issues
• Guide users with simple, step-by-step instructions
• Helping with Red Team activities

What We Look For In You (Required Qualifications):

• 2+ years of proven remote work experience as a Desktop Support Technician or IT Help Desk or similar role
• Ability to communicate effectively (verbal & written) and concisely when providing step-by-step technical help
• Hands-on experience with Mac OS/ Linux/Windows environments
• Experience with Enterprise SaaS applications (such as G-Suite, Rocket.chat, GitLab, Zoom, etc.)
• Basic knowledge of Information Security best practices
• Ability to provide step-by-step technical help, both written and verbal

Nice To Haves (Preferred Qualifications):

• Bachelor’s degree in the field of Information Technology or Computer Science or relevant industry certifications/experience
• Hands-on experience with Video Conferencing systems (Zoom) and other communication tools
• Scripting experience