React Jobs at Crypto.com Arena

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
About Crypto.com Arena
Since its November 1999 Grand Opening, the AEG owned, and operated Crypto.com Arena has set industry standards for world-class sports and entertainment events and an unrivaled commitment to delivering to its fans best-in-class quality of service and a guest experience second to none. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and LA Clippers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – the downtown Los Angeles arena has proven to be a home court advantage for the local teams who have earned nine championships since moving to the L.A. LIVE adjacent venue. For more than 23 years, the iconic sports and entertainment showplace has continued to distinguish itself as the host of numerous major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 of the last 22 GRAMMY Awards shows. Crypto.com Arena has also been marked with performances and special events that brought international stature to the award-winning venue including concerts starring Taylor Swift, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events.
Job Summary
The Ticket Operations Coordinator will provide clerical, administrative, and "Day of Game" support for the Ticket Operations department under the general direction of Ticket Operations management.
Essential Duties

• Process tasks and ticket orders using ticketing software. Coordinate and execute all ticket mailings and will call printing.
• Process payments and manage payment plans for contracted, event suite and Hyde Lounge clientele.
• Work game day operations for home games and special events. Troubleshoot any issues that may arise and fulfill last minute ticket requests.
• Prepare deposit reports and other reports as requested.
• Update and maintain the collections, payment plan and guest pass grids.
• Assist in building Crypto.com Arena offers for the Event Suite Sales team.
• Identify and suggest processing efficiencies for sales and ticket operations.

Required Qualifications (Job Knowledge, Skills, And Education)

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years of related work experience, with at least one year experience utilizing ticketing software
• Highly organized, resourceful, detailed-oriented, quick learner
• Ability to work under pressure of a fast-paced operation and under time constraints
• Ability to handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently
• Ability to prioritize workload and solve problems quickly and react to difficult situations appropriately
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Ability to interact and communicate effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization
• Excellent guest and client service capabilities
• Ability to access and input information using a moderately complex computer system
• Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
• Must be able to work evenings, weekends and holidays, as needed
• Background in Sports/Entertainment/Hospitality industry preferred.

Pay Scale: $22.00 - $25.00
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)