Customer Support Jobs at Decentraland

Decentraland is the world’s first fully decentralized, Ethereum blockchain-based virtual world, built, governed and owned by its users. It’s a truly unique ecosystem with its own decentralized autonomous organization, currency, marketplace and system of property – and it’s growing fast! New creations are added daily by creators who use proprietary developer tools to make games, puzzles, scenes, artworks – whatever their imaginations allow. Via their personal avatars, users attend live music events, conferences, exhibitions, dance parties and other experiences every day of the year. What began as a proof-of-concept for assigning ownership of digital real estate to users of a blockchain is now an immersive, ever-expanding and richly detailed metaverse, where anything is possible. Check it out at: http://play.decentraland.org/

Key responsibilities:

• Respond to questions and issues from the Decentraland's community of Players and Creators across different channels like • • • Chat, Email and Social Media

• Content moderation over the Social Media channels 

• Collaborate with Development teams on issue escalation and resolution

• Suggest improvements to the Support's team Knowledge base and processes

• Provide insight to the Support team's management on Players and Creators sentiment and feedback

• Provide excellent service in accordance with the set KPIs and Support processes 

• Proactively engage with Players on the platform in an effort to increase Players retention

• Familiarize yourself with Decentraland's platform, tools and documentation

• 2 years of Support experience

• Knowledge of Web 3 / Blockchain space

• Fluent in English, both speaking and writing

• Computer knowledge and troubleshooting skills 

• Excellent communicator

• Fully remote team with flexible working hours

• 29 annual PTOs

• Long term incentive of tokens, vested in a 4 years period

• Annual performance bonus

• Brand new equipment for remote work, including laptop, screen and chair

• Remote work stipend