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JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
How We support the Whole You Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees, include:
Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits Family medical plan that covers spouse and children Disability and life insurance Additional leave includes marriage leave, adoption leave, examination leave and study leave Staff referral bonus On-the-job training Flexible work arrangements may be available
Location: Hong Kong / On-site What this job involves
Assist and monitor building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Monitor the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. Liaise on any outstanding Work Orders. Assist in the implementation a comprehensive energy saving/management program for your site(s) Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained Recommend continuous quality improvement practices across your site, ensuring initiatives are shared across all sites Ensure consistency of regional policies & procedures with constant updating of as required Implement, comply with and audit all internal management systems, for quality assurance Assist the Management Team with the coordination of Churn and other relocations activities
Risk Management
Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect the client and JLL reputation. Support the implementation and monitoring of disaster recovery and business continuity plans Follow established escalation procedures and incident reporting procedures
Procurement and Vendor Management
Assist in the evaluating the vendor procurement and management practices of your designated site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines. Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement Ensure the Contract Management Database is up to date at all times Assist to manage the vendor Risk Management program
Profitability/ Savings Initiatives Assist the JLL Account Leadership team with generating savings and creating initiatives to improve processes and practices
Customer Service / Client Relationships
Provide superior customer service Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Pro-actively manage client’s expectations ensuring that the service levels are maintained . Lead by example
Reporting
Assist in the budgeting process as required Provide input as required into the Monthly Report to client Active involvement in the monitoring and achieving the required Key Performance Indicators
Leadership / Staff Management: Actively support an environment that supports teamwork, co-operation & performance excellence within the team
Interested? An ideal candidate would need to have the following qualifications Desired experience and technical skills Required
Tertiary education in Building, Mechanical, Electrical Services, Facilities Management or related disciplines Minimum of 2 years’ practical experience in day-to-day operation, repair and maintenance, particularly in commercial office and retail premises Related experience in banking industry is preferable Knowledge in Security system, Air-conditioning (CRAC, MVAC) system, Fire Services systems, Electrical Distribution systems and PC systems Knowledge in site co-ordination and vendor management A good team player with good organizational, communication and client management skills Good command of both written and spoken English and Cantonese/Chinese Good PC literacy and able to manage daily activities using various systems
Critical Competencies for Success
Behave consistently with Jones Lang LaSalle cultural and ethical requirements Have a positive and proactive approach to work and able to work on own initiative and as part of a busy team Ability to deal with emergency situations in a calm manner Able to follow instructions and procedures Listens effectively and communicates through actions and example Takes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clients Ability to work within a budget, demonstrated initiative and ability to solve problems
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Location: On-site –Hong Kong, SAR, China If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.