Customer Support Jobs at NodeReal

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IT Support Engineer

NodeReal
$72k - $100k estimated

This job is closed

IT Support Engineer

Asia /
Blockchain – Engineering /
On site - Full Time Employee

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Responsibilities

    • Provide daily IT remote and conference support for global clients, and solve daily problems of computer installation, configuration, upgrade, and others
    • Responsible for regular support like printers, video conferences, network troubleshooting, etc.
    • Responsible for the management of employee account permissions
    • Antivirus and Security Incident Response
    • Complete other tasks assigned by superiors, complete work reports

Requirements

    • College degree or above, major in computer and related, more than 3-years experience in desktop operation
    • Familiar with macOS and Windows systems, able to finish the installation and troubleshoot independently
    • Able to work under heavy pressure, have good service conscious of customers, and on the principle of results and actions
    • Strong communication skills, good at teamwork
    • Actively thinking and learning
    • Fluent in English listening, speaking, reading, and writing
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