Fireblocks is hiring a Web3 Billings & Collections Specialist
Compensation: $86k - $109k estimated
Location: Location: London
Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies to create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we are continuing to expand our teams to reach new customers globally.
The Finance team is looking for someone who is passionate about innovation and operational efficiency and has a roll-up-their-sleeves mentality to join our global team. We are looking for someone who can support billing and collections across a portfolio of customers by working with multiple cross-functional stakeholders. This individual will be based in the UK and work as part of a global team. If you want to take on a global role with the opportunity for tremendous impact, look no further!
What you’ll do
As the Billings & Collections Specialist, you will be responsible for collecting outstanding accounts receivable balances from customers and all other aspects of billing and collections, including issuing invoices, resolving customer billing issues, and reducing accounts receivable delinquencies.
Responsibilities
- Monitor customer accounts for delinquencies and engage with customers and Sales to resolve payment issues
- Ensure timely adherence to escalation procedures for past-due accounts
- Communicate with customers to resolve billing inquiries and discrepancies
- Collaborate with internal teams to ensure accurate and timely billing processes
- Provide customer service regarding collection issues, review and process account adjustments, and resolve client discrepancies
- Reduce delinquent accounts and monitor collection blockers
- Creating and issuing invoices, processing and applying payments, creating and understanding reports, and performing reconciliations on customer accounts
Minimum Requirements
- 2-3 years of experience as a Billings & Collections Specialist
- Have a strong knowledge of billing and collections procedures
- Experience working in NetSuite, Salesforce, and/or other cloud-based ERP/CRM systems
- Advanced knowledge of Google Workspace and/or Microsoft Office
- Ability to prioritize and manage multiple responsibilities effectively
- Strong communication skills
- Comfortable working in a fast-paced, high-growth environment
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
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Compensation: $86k - $109k estimated
Location: Location: London
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