ConnectOS is hiring a

Customer Education Specialist (Crypto/Financial Industry, Hybrid work set-up)

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: [email protected]

Job Responsibilities:

• Conduct outbound telephone calls to customers, initiating conversations about scam activities prevalent in the crypto industry.
• Provide accurate information and guidance on identifying and avoiding common crypto scams, including phishing attempts, fraudulent investment schemes, and misleading projects.
• Engage in active listening to understand the concerns, questions, and experiences of individuals regarding scams in the crypto space.
• Offer empathetic support and address queries, alleviating any doubts or misconceptions about cryptocurrencies and their associated risks.
• Share educational resources, such as articles, videos, and recommended websites, to promote increased awareness and understanding of crypto-related scams.
• Maintain accurate records of conversations, including feedback, concerns, and any reported scam incidents, and document these in the company's internal systems.
• Collaborate with the company's fraud prevention team to identify emerging scam trends and contribute to the development of educational materials and preventive measures.
• Continuously update your knowledge of the latest scam tactics, industry regulations, and security practices to ensure the highest level of accuracy and effectiveness in your conversations

• Previous experience in a customer support, fraud prevention, or educational role in the crypto or financial industry;
• Experience with and competent in processing a high volume of calls per day;
• Experience analyzing information and summarizing conclusions accurately;
• An inquisitive mind and resourceful to be able to conduct investigations
• Whilst not necessary candidates who have experience in fast growing companies or fully remote roles will be preferred.
• Strong verbal communication skills, with the ability to engage, persuade, and empathize with individuals over the phone.
• Solid understanding of the crypto industry, including knowledge of various cryptocurrencies, blockchain technology, and associated risks.
• Familiarity with common scam tactics prevalent in the crypto space, and the ability to explain them in a clear and accessible manner.
• Excellent problem-solving skills, with the ability to think critically and provide practical advice to individuals seeking guidance.
• Exceptional organizational skills and attention to detail to maintain accurate records and contribute to data-driven insights.
• Ability to adapt to changing priorities, work independently, and meet targets within established timelines. Strong ethical values and a commitment to promoting a safe and secure crypto ecosystem.
• Fast internet connection (5mpbs broadband internet connection)
• Must be amenable to work on a hybrid set up, shifting roster (morning, mid, night shift) and weekend schedule
  

Standard Job Benefits:

• HMO on Day 1
• Paid Time-Off
• Quarterly Sick-Leave Conversion
• Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)
• Equipment provided

Standard Job Highlights:

• Work-life balance
• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture

Apply Now: