Gnosis is hiring a
Web3 Customer Relations Agent

Location: Permanent employee, Full-time · United Kingdom

What you will do

Location: UK

Position:  Full time  

About Gnosis Pay

Gnosis Pay is the first Decentralized Payment Network (DPN), bridging the gap between real-world payments and blockchain transactions. By introducing the first-of-its-kind Visa-certified debit card directly connected to a self-custodial crypto wallet instead of a traditional bank account, Gnosis Pay makes the transition from Web2 to Web3-based payments simple and intuitive. Gnosis Pay is an open framework, providing the platform and tooling for Web3 projects, wallets, and financial institutions to build their own decentralized payment solutions. For more information about Gnosis Pay, check out our website: 

About the role

Become a part of our energetic Customer Operations team, where putting customers first and delivering world-class customer service is the core of our mission. In this role, you will engage directly with cardholders, ensuring their needs and expectations are not just met, but exceeded. This role is more than just responding to inquiries; it's about building lasting relationships, embodying our brand values in every conversation, and being an advocate for our users' needs. We expect you to actively listen to customer feedback and be a driving force for change within our organization. This includes suggesting innovative ways to enhance our service quality – from rethinking our operational processes to spearheading advancements in our internal systems.

What you’ll do

  • Engage Directly with Cardholders: Handle inquiries and concerns with a focus on providing personalized and empathetic service.

  • Problem Solving: Address and resolve cardholder issues promptly, using creative and effective solutions.

  • Educate and Inform: Help cardholders understand our products and services, guiding them to make the most of what we offer.

  • Feedback Implementation: Actively listen to cardholder feedback and collaborate with internal teams to translate this feedback into tangible improvements in our processes and systems.

  • Process Optimization: Contribute to the continuous refinement of our operational procedures to enhance cardholder satisfaction.

  • Brand Advocacy: Represent and embody our company's values in every interaction, strengthening our brand’s relationship with its customers.

  • Team Collaboration: Work closely with other team members and departments to develop strategies that improve overall service quality and efficiency.

  • Stay Informed and Adapt: Keep up-to-date with industry trends and best practices to ensure our service standards remain cutting-edge.

Who you are
  • Customer-Centric: Your approach is always focused on understanding and meeting the customer needs, ensuring that every action you take contributes positively to their experience.

  • Effective Communicator: With excellent verbal and written communication skills, you can convey information clearly and empathetically to a diverse range of customers.

  • Familiar with Web3 & DeFi: You understand the core concepts of decentralized finance & blockchains, and have had experience buying/selling/swapping/bridging tokens. 

  • Problem Solver: You are adept at identifying issues and finding creative, practical solutions to resolve them efficiently.

  • Empathetic Listener: You have the ability to understand and share the feelings of others, which helps in building strong relationships with cardholders.

  • Team Player: You work well in a collaborative environment and are willing to share knowledge and support your colleagues.

  • Adaptable and Resilient: You are comfortable with change and can maintain high performance levels even in challenging situations.

  • Detail-Oriented: You pay close attention to the details, ensuring accuracy and thoroughness in your work.

  • Eager to Learn: You have a strong willingness to learn and grow, staying informed about industry trends and constantly seeking ways to improve your skills.

  • Advocate for Improvement: You're not just a participant but a contributor, always looking for ways to improve our services and processes.

Nice to have

  • Multi-Lingual - You are fluent in multiple languages.

  • Relevant Prior Experience: While not mandatory, previous experience in customer service or a related field or being a Discord mod is beneficial.
What we can offer you
  • Besides a competitive salary you will be covered with both Health and Pension Scheme
  • Our annual leave allowance is a generous 25 days plus Bank holidays
  • We share a friendly, comfortable and informal office environment in Central London
  • Do you like to work and travel? We gather the team once a year for a retreat somewhere sunny
  • And do not worry about your equipment and subscriptions. We’ll equip you with the latest hardware and provide you with all the tools you need!
  • But most important - grow with us! We’re growing rapidly, the industry is expanding fast, and we have a lot to do. If you’re someone who loves taking initiative and getting things done, there are a lot of opportunities for you at Gnosis Pay. We’re enthusiastic about our shared mission and enjoy spending time together!
Please apply with your (English) resume. We look forward to your application!

At Gnosis Pay, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.
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About us

Gnosis boasts an unparalleled track record of experimentation and building decentralized infrastructure for the Ethereum ecosystem. When Gnosis was founded in 2015, it focused on building prediction markets to enable worldwide access to accurate information. Today, as a DAO, Gnosis uses the products that it creates to transparently guide decisions on the development, support, and governance of its ecosystem. Safe, Cow Protocol, Conditional Tokens, Gnosis Auction, Zodiac, Agnostic Relay, and MEV Blocker are all products and protocols incubated by Gnosis.  

In November 2021, the xDai and GnosisDAO communities voted to combine their vibrant ecosystems to create the Gnosis Chain, an EVM compatible, community owned network that prioritizes credible neutrality. Secured by over 125k validators around the world, Gnosis Chain ensures a secure and resilient infrastructure. Users and developers on Gnosis Chain can also take advantage of familiar tooling and trust-minimized bridges to the Ethereum mainnet. Gnosis Chain employs the same execution and consensus layer clients as Ethereum, ensuring seamless integration with all future EIPs.

Most recently, we launched Gnosis Pay, the first decentralized payment network allowing web3 developers to integrate with a range of traditional payment schemes including Visa. Gnosis Pay allows users to spend their digital assets anywhere Visa is accepted with the same quick, seamless transactions they expect from a traditional debit card. 

Embrace the future of decentralized technology with Gnosis Chain, and join us as we continue to shape the next generation of web3 advancements. Together, we are building a decentralized ecosystem that empowers users and fosters global innovation.

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Location: Permanent employee, Full-time · United Kingdom

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