Improbable is hiring a

Web3 Head of IT Services

At Improbable, we’ve been venturing into unexplored territory for over a decade, seeking new ways to connect people and amplify their lives. We’re shaping virtual worlds of unprecedented scale for the gaming, web3, and related sectors, creating world-changing technology from Morpheus to M2. With us, you’ll tackle questions that no one else is asking and find answers that define the future.

We’re leading the way in defining what the metaverse can be. This is where you get to explore interconnected, immersive, exciting worlds that have never been seen before and where you decide what the future looks like. Are you ready?

Improbable is creating innovative online events and experiences that support thousands of simultaneous players. Check out some of the latest examples! We want to further explore the possibilities of massive live events across a wide variety of fields, including sports, education, music, and art—all supported on any device. 

Consider global sports fans gathering in virtual arenas, interactive live concerts, and mass-participation games - bridging geographical gaps, creating new jobs for hosts and content creators and bringing people together. We want you to help us build the next generation of massively multiplayer live experiences!

Your Mission:

The Head of IT Services provides central services to the Improbable group at the highest quality through the management of the IT Support, Tech Ops, and Security functions. Your role will be to ensure that all company services are deployed, managed, and supported at the highest levels of compliance and service.

Areas for Impact:

• Ensure our suppliers and vendors are appropriately assessed against our security controls frameworks and comply with our security standards and any certification claims

• Lead the internal IT support team in our day-to-day IT operations and manage the implementation, development, monitoring, maintenance, upgrading and support of organisational IT systems

• Own our Service Catalogue, Internal Processes, Incident Management and Security Controls

• Manage IT budgets: Ensuring cost-effective allocation of technology resources and overseeing procurement 

• Lead IT operations: Overseeing the planning, implementation, and maintenance of IT infrastructure, networks, systems, and applications

We'd like to hear from you if you identify with the following:

• Enjoy a hands-on approach working alongside technical teams to achieve desired business outcomes

• Work well with leadership stakeholders

• Ability to leverage tools to map out work for teams accurately

• Understand the fundamentals of ITSM, Service Design, Deployment and Support

• Know how to motivate and organise technical teams

• Understand Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies

• This role would benefit from exposure to the following; Jira, Google Workspace, Azure, ITIL frameworks, SSO, Zoom, Slack 

While we think the above experience could be important, we’re keen to hear from people who believe they have valuable experience to bring to the role. If you identify with the team and mission but not all of our requirements, please still apply.

Apply Now: