Coinbase is hiring a Web3 Senior Operations Program Manager, Employee & Workplace Experience
Compensation: $153k - $180k
Location: Remote - USA
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
The Employee & Workplace Experience (EWX) team focuses on the places and programs that define and drive Coinbase culture, which sets us apart from other companies. We accomplish this by influencing the way employees connect, collaborate, and celebrate at Coinbase. Whether it be how we recognize employees, how employees choose to work, or how you stay connected to your team, the EWX team is focused on developing a best in class experience for our employees and teams.
As a Senior Operations Program Manager, you'll lead operations for a range of projects aimed at improving both remote and in-person work experiences. You'll focus on creating and implementing efficient workflows and solutions that enhance employee experience and operational effectiveness on a large scale. Your role involves streamlining internal operations, supporting analytics, and developing tools, ensuring successful execution and adoption of various programs.
What You'll Be Doing (i.e., Job Duties):
- Oversee multiple projects enhancing remote and in-person work experiences within the Employee & Workplace Experience program portfolio, responsible for day-to-day project management and ensure overall program health.
- Develop and implement innovative solutions and workflows via process, tool, and system development to meet dynamic program challenges.
- Partner with program managers to operationalize processes for sustainability and scalability.
- Develop reusable project management resources, such as documentation standards, SOP templates, and process maps.
- Manage cross-functional stakeholders, driving project alignment and buy-in, balancing multiple goals and assessing the best way forward in a complex environment
- Set the project management strategy across the team, to enable clear milestones, deliverables, and resource management.
- Develop detailed project plans, setting clear milestones and deliverables.
- Implement change management and communication strategies to ensure successful program adoption and engagement.
- Partner with People Analytics to create a distinct measurement strategy, track and report on key metrics, and use insights for future program improvements.
- Utilize Google Workspace and other platforms to develop tools for program efficiency and data management.
What We Look For In You (i.e., Job Requirements):
- Minimum of 7+ of experience in project management, developing and executing operationally rigorous programs in a fast paced environment, with a proven track record in managing complex projects with international stakeholders.
- Robust experience in process improvement, operational efficiency at scale, and delivering results with clear success metrics.
- Willingness to travel up to 25% of the time.
- Strong capability in building and maintaining cross-functional relationships.
- Excellent written communication skills, adaptable to different audiences.
- Customer-centric approach and adept at navigating through ambiguity.
- Highly organized, able to manage detailed tasks along with big-picture strategy.
Nice to Have:
- PMP or equivalent project management certification.
- Experience in developing workplace culture across distributed offices and countries.
- Proficiency in developing tools within Google Workspace.
- Background in people program development in a fast-paced environment.
- Familiarity with project management tools like Asana, Jira, and Lucidchart.
PID:P53923
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may viewPay Transparency,Employee RightsandKnow Your Rightsnotices by clicking on their corresponding links. Additionally, Coinbase participates in theE-Verify programin certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete thisintake formto let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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