Crypto.com is hiring a

Web3 IT Operations Manager (US)

About Crypto.com

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services through the Crypto.com App, the Crypto.com Card, the Crypto.com Exchange and Crypto.com DeFi Wallet, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 900+ strong team.

For more information, please visit www.crypto.com

Responsibilities

• Oversee a number of functional teams under IT Operations division and work closely with leaders in each functional teams within the region to ensure smooth and quality IT operations to support all business units in the company
• Responsible for the overall strategy and planning related to people management and resource management of the IT Operations division
• Align team goals with corporate business objectives per direction from senior management
• Involve in global leadership of IT Operations function and work with leaders in different regions to ensure standardization of IT operations and service delivery across the globe
• Oversee status and delivery of projects related to IT Operations, provide advice and guidance to unblock potential issues from technical and business perspective
• Act as an escalation point of contact for issues related to IT Operations impacting different business units from sub-team leaders
• Take ultimate ownership of IT Operations function and seek opportunities for improvement of the whole division
• Required to be the emergency contact for senior management on critical IT Operations issues that arise during office and non-office hours including weekend and holidays

• Degree holder or above in Computer Science, Information System or related disciplines
• At least 4 years of experience in managing a considerate team size of professionals and engineers to deliver quality IT services and technical projects to end users or customers in a fast-paced environment, preferably MNC, Technology and/or FSI Industry
• Strong experience in team resources planning and people management
• Familiar with ITIL or relevant service management framework
• Good communications skills in both written and spoken in English
• Familiar with IT infrastructure technologies related to end user systems & networking is a plus
• Holders of CISM, CISSP or relevant certifications is a plus

• We offer an attractive compensation package working in a cutting-edge field of combining cryptocurrency and financial services.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you.
• You get to work in a very dynamic environment and be part of an international team.
• Flexible working.

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