Ramp Network is hiring a Web3 IT Support Manager
Compensation: $54k - $102k estimated
Location: Warsaw
IT Support Manager
Warsaw /
Engineering – IT (Support and Security) /
Full-time
/ Hybrid
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We are Ramp, a well-funded scaleup that makes the Web3 world a reality 🚀
Role Overview
We are seeking an experienced and forward-thinking IT Support Manager who thrives on continuous improvement. In this role, you will be responsible for overseeing and enhancing the performance and quality of work delivered by our dedicated IT Support Team. Collaborating closely with our engineering and business teams, you will take full ownership of delivering exceptional end-user IT support services throughout the entire company.
Your future work will include
Operations
- Ensuring effective IT Support Team services for users. Solving problems and incidents raised by business users.
- Handling escalations and providing timely updates and communication to users.
- Managing hardware procurement and software subscriptions.
- Keeping inventory and internal knowledge bases up-to-date.
Management
- Overseeing the IT Support Team operation and being responsible for the team’s overall performance.
- Planning and executing the IT Support area roadmap.
- Managing and reporting hardware and software budgets.
Leadership
- Driving improvement in processes and tools for better product outcomes.
- Helping people grow as professionals in their fields and retaining them as team members.
Security
- Management and full responsibility for the onboarding and offboarding process as it relates to IT, supporting the access review process in collaboration with the Security Officer.
What we are looking for in candidates
- A minimum of 3 years of first-hand experience providing IT Support to end-users in an international company.
- Proven experience in team management.
- Familiarity with Google Workspace suite.
- Experience in Mac OS and Windows administration, including provisioning and management.
- Proficiency with Mobile Device Management.
- Knowledge of directory services, including SSO and Identity Management.
- Experience in automation and scripting languages like Bash/Powershell is preferable.
- Excellent communication skills and the ability to connect with colleagues from various tech and business backgrounds.
- Honesty and ability to give constructive feedback.
- Proven experience in resolving conflicts.
- Proficiency in the English language as we have a multinational team
Our recruitment process
- Discovery Interview - 30 min
- Skills Interview - 60 min
- Final Interview - 60 min
We offer
- 💰 14 000 - 20 000 PLN monthly net on an invoice on a B2B + managerial contract.
- 👩🎓 the yearly self-development and conference budget of PLN 2000 to help you grow,
- 📈 stock options in a rapidly growing company,
- 🪙 zero-fee crypto purchases via Ramp,
- 🏝 26+ paid days off (
- 🏠 comfy workspace located in Warsaw and Wrocław,
- 🏊♀️ private health care package and Multisport Plus card for you and your partner - fully on us,
- 💻 newest Macbook Pro, and any other tools you may need,
- 🥇 being part of one of the hottest crypto startups,
- 🚗 relocation package supporting you and your closest ones in case you want to move to Poland, Warsaw,
- 🗣️ English lessons,
- 🔝 making decisions having an impact and a super high level of ownership.
Ramp is an equal-opportunity employer. What this means in practice is that your race, religion, national origin, sex, sexual orientation, disability, or age won’t affect our recruitment decisions. We’ll focus solely on your skills, experience, potential for growth and attitude.
93% of Team members answered YES! when asked: "If they were overly satisfied with their cooperation with Ramp."
We are Ramp
Blockchain is changing the world. A future decentralized version of the Internet promises a fairer, quicker and more secure experience where users own and control their data.
Today, we’re inches away from the paradigm shift, and Ramp is among a few companies defining the infrastructure of tomorrow’s economy. The bottom-up revolution is already well underway and will soon hit the mainstream. We need people like you to join a best-in-class team and help the company move forward as a pioneer.
Our operating framework is built on passion and hunger. We want our staff to feel propelled, challenged and motivated. We’re a supportive yet highly driven team.
And we’re constantly looking for people who can think differently, challenge the status quo and encourage others to be at their best. If you feel this is somewhere you would thrive, and you can make an impact, we want to hear from you.
Psst. If you're not the one, but someone you know might just be the perfect fit? Let them know!
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Compensation: $54k - $102k estimated
Location: Warsaw
This job is closed
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