Luno is hiring a

Web3 People Experience Lead

About the team:

Here at Luno, the purpose of the People Communications & Culture team is to ensure that all Lunauts feel part of and participate in our global community as they put the power of crypto in everyone’s hands. The team is responsible for Luno’s global workplaces, people experience, internal events, employer brand and internal communications.

The role in a nutshell:

• You will report into Luno’s Head of People Communications & Culture, meet Sophie Hinder-Walbank. You will sit in the People Communications & Culture team, which forms part of the wider People function at Luno.
• Your role will be focused on designing and delivering our global internal events calendar, people experience, and workplace environment strategy.
• As our People Experience Lead, you will look after Lunauts within our remote/ in person offices to create a workplace that increases individual wellbeing, a sense of belonging, and organizational effectiveness.

Your mission will be:

• Event management: Responsible for delivering the highlight of our annual event calendar - Luno’s end of year Summit - as well as various events throughout the year to align Lunauts around our mission and purpose, including AMAs and mid-year events.
• Create a positive work environment through moments that matter: In keeping with our remote but reachable approach, you will drive our local social and community (ERG) events calendar for all regions, with on-site support from our Lunaut volunteers to plan and deliver fun times and feel good vibes!
  
• Identify and meet experiential needs: You’ll be responsible for making sure our Lunauts feel loved on a daily basis, from the mundane to the big milestones, including our remote lunch perks to much-needed care packages.
• Regional communications & engagement: Maintain relevant and engaging office communication channels across the globe, including remote (slack channels) and in person (digital signage, posters etc).
• Maximising the workplace experience: Working closely with the Facilities Lead and People Operations team, you will collaborate to design our (remote and in person) workplace experience to drive better outcomes for Lunauts and the business — from employee engagement and productivity to talent retention and lower real estate costs.
• Guardian of the Lunaut experience: Managing the people experience via our company calendar: you will be responsible for ensuring that company wide activities impacting our Lunauts (People activity, and financial and business planning milestones) are well coordinated, recorded and creatively communicated to the relevant audiences.
• Support facilities management: Ability to deputise for our Facilities Lead when necessary, including building operations, financial management and supporting our compliance/ risk culture at Luno.

A little about you:

• 7+ years of proven expertise as a people experience and events professional, with a particular interest in the exciting fintech industry
• Ability to prioritise and thrive in a fast-paced environment, ideally with experience working in a growing scale up business. You embrace change and can work with stakeholders across our global office and remote workforce.
• Excellent calendar and event management skills, with the ability to support the planning and delivery of multiple internal events.
• An interest in developing a data-driven approach to our workplace environment.
• Excellent communication skills with a high level of both written and verbal English proficiency.
• Ability to apply critical and creative thinking to create an engaging and impactful experience that conveys our employer brand, Moontality and mission, recognising there is no “one size fits all” approach for our various internal audiences.
• A relentless curiosity about your craft and will be endlessly passionate about finding new ways to make Luno a great place to work!
• Proven track record of developing, driving and delivering against implementation plans.
• Resilient and comfortable taking ownership.
• A relentless curiosity about your craft and will be endlessly passionate about finding new ways to make Luno a great place to work!

Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Free training courses on Learnerbly.
• 0 fees with Luno from the day you start.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day.
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• Free access to Headspace – a full library of guided meditations, sleep stories, and music.

About us:

Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience. We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right. We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe. We are registered with all local financial intelligence authorities and proud of our strong AML measures and world-leading compliance teams. All the crypto we store for our customers is regularly verified by independent auditors. Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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