Fireblocks is hiring a

Web3 Senior Deal Desk Specialist

The Finance team is looking for someone who is passionate about innovation and operational efficiency and has a roll-up-their-sleeves mentality to join our global team. We are looking for someone who can be a trusted resource for our Sales and Customer Success teams during the quote-to-cash process to aid in structuring deals in a manner that maximizes our long-term growth and aligns with Company objectives.  This individual will be based in the UK and report to the Director of Revenue Operations.  If you want to take on the challenge of helping drive scalable growth with the opportunity for tremendous impact, look no further! 

What you’ll do 

As a Deal Desk Specialist, you will serve as a primary contact to our Sales and Customer Success organizations, supporting the development of customer quotes and navigating processes and procedures in our CRM.  You will work across go-to-market and support teams to ensure transactions are processed in line with Company strategies and compliance requirements to enable durable, scalable growth.

Responsibilities 

• Provide internal support and guidance for Sales and Customer Success around topics such as deal structuring, order processing, order compliance, and other pre-conversion stages.
• Work with Sales, Customer Success, and Legal teams on contract issues and provide suggestions and assistance during the contract negotiation phase to ensure expected downstream outcomes.
• Support Sales and Customer Success in constructing complex 
• quotes as required
• Ensure compliance with company policies and strategies
• Contribute to identification and improvement of processes, systems, and policies
• Participate in projects aimed at  enhancements to the overall quote to cash process
• Work with Sales, Customer Success and Accounts Receivable teams to resolve customer disputes
• Establish collaborative relationships with Sales, Customer Success, and other Support functions to drive overall scalable growth

Minimum Requirements 

• 5+  years of experience in order management, sales operations, revenue operations, or sales support
• SaaS contract structuring experience
• Demonstrated participation in process improvement initiatives and/or project management experience
• Excellent interpersonal skills, including ability to articulate positions verbally and in written format and willingness to debate difficult issues  
• Ability to excel in a fast growing / fast paced environment while still delivering accuracy and acting with urgency to manage deadlines
• Aptitude in understanding broader business and financial issues and managing multiple concurrent projects and tasks
• Meticulous attention to detail
• Experience working in NetSuite, Salesforce, CPQ and/or other cloud based ERP/CRM systems
• Advanced knowledge of Google Workspace and/or Microsoft Office