OKX is hiring a
Web3 Senior Operations Manager, P2P

Compensation: $84k - $120k *

Location: Singapore

Who We Are
At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.
We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.


Job Description
We are seeking a highly motivated and experienced Senior Manager to be part of our off-shore fast-paced P2P team. The ideal candidate will be responsible for operational matters such as handling order disputes, account management with P2P merchants, and fostering good relationships with them. A significant part of the role involves assisting in expanding and growing P2P marketplace across various regions, with a specific focus on engaging Chinese-speaking merchants.


Key Responsibilities
  • Responsible for the Product Operation of various fiat currency P2P marketplace, able to effectively communicate and organize projects with the product teams, and continuously track business progress
  • In-depth understanding cross border payments, stablecoins and business knowledge
  • Plan a series of localization operations for different overseas countries, analyze data, continuously monitor the effectiveness of activities, and be responsible for key business indicators
  • Review operational strategies and marketplace rules to promote product upgrades, and enhance platform competitiveness
  • Manage, maintain accounts and establish good relationships with P2P merchants
  • Assist in driving the growth of the P2P marketplace in various regions, emphasizing the engagement of Chinese-speaking merchants and users
  • Assist in developing strategies for new market growth and expansion

Qualifications
  • At least 5-7 years in an internet or fintech company
  • Passion and enthusiasm for cryptocurrency products
  • Experience in crypto OTC trading and marketplace management is a plus
  • Understanding of cross-border remittance and payment systems is a plus
  • Experience in growing online marketplaces is a plus
  • Strong interpersonal skills, with a knack for exceptional customer service and relationship building
  • Self-motivated, with the ability to work autonomously and as part of a team, excellent communication skills, with fluency in Mandarin being highly advantageous as the role requires close communication with Mandarin speaking colleagues

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Compensation: $84k - $120k *

Location: Singapore

This job is closed


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