MoonPay is hiring a Web3 Strategy and Operations Manager
Compensation: $106k - $112k estimated
Location: Lisbon
Strategy and Operations Manager
United States - Remote / Lisbon / Madrid / Barcelona / Krakow / London
Operations – Business Operations /
Full Time /
Remote
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About MoonPay 🌖💸
Hi, we’re MoonPay. We’re here to onboard the world to Web3.
Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.
What we do
We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 30 million people around the world now trust our products — just take a look on Trustpilot.
We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.
But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.
So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.
🌔 About the Opportunity
As a Strategy and Operations Manager, you'll be the insights expert working with the VP of Operations to boost revenue and cut costs within Moonpay's dynamic crypto and payments ecosystem. You'll analyze user journeys and operations data (including integrations, partnerships, compliance, and AI opportunities) to find clear opportunities. Using SQL, Python, and visuals like funnels, you'll drive strategic decisions and measure success by improvements in net revenue, customer lifetime value, conversion rates, operational expenses, and the impact of data-driven projects. You'll also be a key driver in implementing these strategies, collaborating closely with Product Operations, Payment Operations, Trust & Safety, and Customer Experience teams.
🚀 What you will do
* Drive data-informed strategies aligned with top company goals, partnering with the senior operations leadership team to optimize revenue growth and reduce costs across Moonpay's operations
* Perform comprehensive analysis of user journeys and various operational data points (including costs, platform integrations, partner performance, and existing workflows) to extract critical insights, identify optimization opportunities, and determine strategic areas for AI implementation within the end-to-end crypto payment lifecycle.
* Perform rigorous ROI analysis for strategic initiatives and create clear data visualizations (funnels, dashboards) to communicate findings effectively to both technical and non-technical stakeholders.
* Drive the implementation of data-backed strategies and improvements, collaborating closely with Product Operations, Payment Operations, Trust & Safety, and Customer Experience teams within Moonpay.
* Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology platforms, partner integrations, and through the strategic application of AI within the crypto payment flow.
* Contribute to a strong rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and tracking against KPIs in a fast-paced environment.
Key Performance Indicators (KPIs):
* Increase Net Revenue Impact from Operational Initiatives
* Reduce Overall Operational Expenses
* Conversion Rate for Onboarding and Transaction Success
* Customer Lifetime Value (CLTV)
💻 What you'll be working on
You will be diving deep into extensive datasets spanning user behavior, operational processes, and financial performance, utilizing tools like SQL, Python, and data visualization platforms such as Looker and Count. Your focus will be on strategic initiatives aimed at driving revenue growth, optimizing operational costs, and enhancing the overall user experience. You'll also be exploring and implementing AI-driven solutions to boost efficiency and improve customer journeys, all while collaborating closely with our Product Operations, Payment Operations, Trust & Safety and Customer Experience teams.
🧑🚀 About You
* Data-Driven Strategist & Problem Solver: 5+ years leveraging deep data analysis to drive impactful strategies in fintech/crypto, with experience in strategy consulting and/or building PMO functions.
* Analytical Powerhouse with Business Acumen: Proven ability to extract actionable insights from complex datasets, applying statistical methods and ROI analysis to solve business challenges and drive strategic execution.
* Visual Storyteller & Communicator: Expertise in creating compelling data visualizations and communicating findings effectively to diverse audiences, including executive stakeholders.
* Tech-Savvy & Forward-Thinking: Passionate about staying updated on technology trends, particularly in crypto, payments, and AI, and exploring their practical application within strategic frameworks and project delivery.
Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
MoonPay Perks
Equity package 📈
Unlimited holidays 🏝
Paid parental leave 🍼
Annual training budget 💻
Home office setup allowance 🪑
Monthly budget to spend on our products 💰
Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.
MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.
Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.
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