ClickUp is hiring a

Web3 Strategy & Operations Manager, Professional Services

• Define, analyze, and report on key financial, operational and customer metrics to promote transparency and continuous improvement
• Facilitate monthly business reviews with executive leadership to support the department's operating rhythm
• Conduct modeling, forecasting, and capacity planning in collaboration with PS leaders and Finance team
• Extract business insights from qualitative and quantitative data, identify potential risks and opportunities, and develop strategic recommendations
• Lead and execute cross-functional initiatives to optimize and transform customer engagement and internal collaboration processes
• Provide analysis and recommendations for compensation and incentive programs

• 5+ years in an Operations and/or Strategy role focused on Professional Services, CX/CS, Revenue, Growth, or similar functions
• Expert in building reports and modeling data in Excel, business intelligence software, or similar tools
• Experience with managing budgets, forecasting, and variance analysis
• Deep knowledge of professional services processes, tools, and metrics
• Strong understanding of SaaS business model and KPIs in a high-growth, global organization
• Proficient with Salesforce, ClickUp, NetSuite or comparable platforms
• Effective at engaging and influencing diverse stakeholders, building consensus, and driving collaborative change
• Detail-oriented, particularly when working with complex sets of customer and financial data
• Skilled at assessing priorities and re-evaluating as conditions change
• Thrives in a fast-paced, entrepreneurial environment with evolving business needs

Apply Now: