Crypto.com is hiring a

Web3 Team Lead, RTA (Day or Night shift)

We are Foris Europe - the operational power of Crypto.com.

Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives.

The Теаm Lead, RTA will monitor, analyse and be responsible for managing the ongoing development of the RTA Teams.

In this role, you will:

• Set the strategic direction of your team and manage overall delivery of real time and operational metrics of the business;
• Work with key stakeholders tonsure WFM initiatives and priorities are aligned and delivered to meetup requirements addressing at least supply:demand balance, employee satisfaction and attrition levels;
• Work with the onsite and remote WFM team to provide real time playbook alignment for the business;
• Be responsible for driving achievement of real time metrics;
• Brief management on status of WFM functions and metrics;
• Coordinate with Operations (Team Leaders, Operational Managers,etc.) to ensure WFM processes and practices are in place and properly executed;
• Determine policies and procedures, identify and leverage best practices;
• Ensure effective use of resources and automated systems;
• Implement productivity increase by driving efficiency and other related metrics and initiatives;
• Act as an escalation point to address and resolve real time support matters for the business;
• Manage and ensure delivery of the executions of real time plans, ensuring the team is meeting deliverables and deadlines;
• Manage the ongoing development of the RTA Teams (employee satisfaction, upskilling).

• 1+ years of related experience;
• Ability to be a self-starter, work closely with management and meet all goals within SLA;
• High proficiency in English (minimum C1 level of the CEFR);
• Readiness to work on shifts (coverage from 6 AM to 1 AM (day shift) or 10 PM to 6 AM (night shift);
• Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.; working knowledge of Zendesk, Intercom or Slack is a plus;
• Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
• Attention to detail. You are a self-motivated and independent fast learner, not afraid but excited from often changes;
• Good interpersonal, problem-solving and analytical skills;
• Proficiency in MS Office.

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you!
• You get to work in a very dynamic environment and be part of an international team.
• You will get to have involvement in developing a brand new product from scratch alongside a talented team.

If you meet the requirements above and feel ready to dive into our challenging dynamics, by joining the Foris Europe's team on a permanent contract basis, we are looking forward to receiving your CV in English by applying below.

Only shortlisted candidates will be contacted with information on the next steps of our application process.

Apply Now: