Customer Support Jobs at Async Art

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Customer Experience Specialist

Async Art
$18k - $40k est.

This job is closed

Role As Async’s Customer Experience Specialist, you’ll provide timely and effective customer support that aims to empower and engage our community.

Responsibilities *Develops expertise in relevant product areas;  *Works closely with various teams (e.g., Marketing, Creative, Engineering) to help resolve customer issues and potentially establish protocols on new processes; *Responds to user questions via email, and on various discussion forums (e.g., Discord, etc.); *Creates and maintains learning resources and knowledge base to better support the community and reduce common customer queries.

Qualifications *At least one year of experience in an online customer-facing role; *Excellent written and verbal communication skills; *Commitment to upholding company values and standards with professionalism and a positive attitude; *Collaborative team-player; *Strong problem solving skills and commitment to creating the best customer experiences possible;  *Understands, and enjoys, the fast-paced, “wearer of multiple hate” nature of working in a startup environment.

Added Bonus *Interest in, and/or experience with, DeFi, Crypto, NFT space *Have artistic or musical background

Benefits *Remote work forever. We don't plan to have a physical office anytime soon. *Flexible schedule with unlimited PTO. *Semi-annual team get-togethers in cool locations around the world. *Opportunity to work with industry leaders to learn invaluable skills. *High impact work that will help artists make and sell beautiful artwork and music to a diverse community of collectors.