Customer Support Jobs at PLBY Group, Inc.

Playboy is now part of PLBY Group. What was once a legacy brand that catered to the male gaze has transformed into an innovative life>the place to celebrate pleasure for all, creative freedom, artistic expression, and sex positivity.

We have a strong global brand with the unique ability to play in both the physical and digital worlds across consumer products, experiences, NFT and blockchain, and gaming.

PLBY Group’s team is top-tier talent to continue the company’s dramatic transformation; and with a renewed commitment to women’s empowerment, inclusion, and social advocacy, today’s Playboy is committed to using its platforms to advance social change. From investing in employees through wellness, fertility, health, and parental benefits, to investing in women’s rights and LGBTQIIA+ organizations around the globe, there’s a wealth of impactful work being done.

Who We Seek:

PLBY Group is seeking a Helpdesk Support Specialist to join our team. This person will report to the Senior IT Manager and serve as the primary point of contact for all service desk related tickets, calls, and walk-ups. This role will support the IT department with user-end related tasks by identifying problems, creating solutions, maintaining documentation, and resolving or escalating non-routine technical issues. The ideal candidate is resourceful, adaptable, solutions-oriented, and possesses excellent communication and customer service skills.

Who What You’ll Do:

• Provide effective direct technical support to end-users via calls to the helpdesk and service desk tickets.
• Maintain working end user systems through updates, MDM, remote desktop, or walk-ups.
• Assist staff with hardware and basic software usage.
• Deliver excellent customer service to all end-users with ownership and follow through.
• Provide occasional offsite support during our temporary remote period. Eventually, this will be an onsite position.
• Create and maintain documentation of ticket resolution.
• Collaborate with the IT team on projects as needed.
• Perform other duties as directed by management.

What You’ll Bring:

• 3+ years of desktop support experience.
• Working knowledge of relevant operating systems, MacOS and Windows.
• Experience with the following applications is a plus: Active Directory, Microsoft InTune, Service Desk, Confluence, JIRA, Remote Desktop, Google Workspace and Office 365, CarbonBlack, Bomgar, JAMF or MDM knowledge preferred, and Adobe Creative Suite.
• Excellent interpersonal, communication, and customer service skills.
• Ability to demonstrate initiative, urgency, efficiency, and strong attention to detail while managing multiple projects.
• Keen understanding of process and ownership.
• Exceptional problem-solving and critical thinking skills.
• Ability to be adaptable, resourceful, and collaborative in a fast-paced work environment.
• Great organization, time management, and skills.
• Efficient troubleshooting abilities.
• Ability to lift up to 50 lbs and have reliable transportation.
• Availability to work on weekends as needed.
• Must have unrestricted access to work in the U.S.

What We Offer:

• Competitive salary
• Medical, dental, vision, life, and pet insurance for you and your family
• Generous paid parental leave and fertility benefits
• Access to coaching and legal support
• 401k+ matching
• Flexible Time Away
• Professional growth opportunities

This job description has been approved by the Company. Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties and responsibilities or activities associated with this position, as they may change at any time, with or without notice.

PLBY Group is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. The right talent for us innately embodies our values. Come as you are.