Kraken Digital Asset Exchange is hiring a
Web3 Chief Operating Officer, MENA

Location: United Arab Emirates

Chief Operating Officer, MENA

United Arab Emirates /
Regional Operations – MENA Operations /
Remote Full-time

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About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!

About the role

As the Chief Operating Officer, you will have responsibility for overseeing the Operations Team to ensure the smooth running of the platform whilst assisting with the building out of new products and services. The Operations team will comprise a range of functions, including but not limited to compliance, risk management, operations, security and finance. You will assist the Managing Director, MENA in executing initiatives that advance Kraken’s operations in the region in order to serve and grow its client base. 

The ideal candidate should have experience working in a banking, fintech, consulting or exchange trading environment, with a deep understanding of the trading cycle of crypto assets; a good understanding of regulatory frameworks applicable to crypto asset providers in GCC countries would be beneficial.

Responsibilities

    • Be responsible for the day to day operations of the Kraken MENA business 
    • Be the accountable individual for all queries pertaining to the operation of the platform, including from both external and internal stakeholders
    • Play a key role in defining our commercial strategy and be responsible for driving revenue growth in the region
    • Work closely with the Managing Director, MENA to ensure business goals are being achieved and regulatory requirements are met
    • Cross Functional project management and oversight across compliance, risk management, operations, product, security and finance
    • Gain an in-depth understanding of operational risks (including technology security risk, operational resilience) 
    • Monitor internal and external business, regulatory and technology environments to identify new or emerging risks and verify remediation of issues as applicable.
    • Build relationships with regional financial institution partners, including domestic and international banks
    • Become a director of the Board of regional or local operating entities and be involved with the relevant internal governance committees and decision making bodies
    • Establish strong working relationships across Group functions and management levels, working collaboratively and independently
    • Engagement with regional governments and regulators
    • Public facing for external meetings including press appearances, external conferences and meeting top clients
    • Oversee the technical implementation of new regulatory requirements as they arise and assess the impact from an operational standpoint of new regulatory initiatives 
    • Support the Product Team for new product and feature launches in the region

Requirements

    • Eligible to work in the UAE
    • 10+ years holding increasing responsibility in Operations functions, including at least once holding a COO or Head of Operations position within a licensed financial service in a relevant industry e.g., crypto/blockchain, fintech, financial services, or brokerage/exchange. Ideally with experience as a company director
    • Extensive experience and knowledge of the MENA region
    • Masters degree or MBA in a relevant field
    • Experience in or advanced knowledge of the crypto asset space is a must have 
    • Knowledge of the GCC regulatory environment, and upcoming developments is preferable 
    • Familiarity with anti-money laundering (AML) and know-your-customer (KYC) best practices in GCC markets is a bonus
    • Skilled in collaborating with stakeholders at all levels across technical and non-technical groups
    • Ability to lead in a fast growing company environment with focused and hardworking individuals
    • Fluency in English and Arabic
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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Location: United Arab Emirates

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