CoinList is hiring a

Web3 Onboarding Associate (Business Accounts)

CoinList, one of the fastest growing crypto financial platforms, is where the world’s best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets.

Our mission is to accelerate the advancement of blockchain technology, by finding the best emerging blockchain projects and helping them succeed. CoinList has become the global leader in new token issuance, helping blue chip projects like Filecoin, Solana, Celo, Algorand, Dapper, and others raise over $800 million and connect with hundreds of thousands of new token holders. And we now support the full lifecycle of crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through our full-service exchange, CoinList Pro, mobile apps and CoinList.co, while also getting exclusive access to the best new tokens before they list on other exchanges. Our customers include validators, miners, founders, CEOs, crypto funds, bitcoin OGs, as well as a broad array of crypto enthusiasts. Unlike other centralized crypto finance platforms, we're not here to just build a bank or a brokerage. We're building the platform for people who are passionate about moving crypto forward, and we’re just getting started. The client support team at CoinList is the primary interface between CoinList and the investors using our suite of products. Developing and maintaining trust with users is a core part of our business. As a Customer Support Analyst, you’ll answer inbound questions, identify and diagnose user issues and answer questions to communicate sometimes complex issues in concise and informative language.

You’ll be part of a team responsible for KYC ("Know Your Customer") procedures for CoinList's international base of users/customers. This role is part of the Compliance team and strictly focused on verification of priority applicants.

You will work closely with Business development, Sales, Legal, other Compliance roles, and Support teams. You will communicate directly with applicants primarily via email but need to be comfortable communicating over video meetings as well.

If you’re interested in using your KYC/AML knowledge and skills within a fast growing tech-startup please keep reading. The opportunity to venture into other areas within Compliance or other areas of the business exist for those who demonstrate the right skills to support other areas of the organization.

Responsibilities:

• KYC (“Know Your Customer”) reviews, 'client accreditation' processing, and 'due diligence' reviews
• Communicate directly with users/customers via email (primarily) to collect documents and information necessary
• Reading through/review business formation documents to determine account eligibility, and make a risk assessment
• Strictly uphold all defined requirements by being diligent in reviewing and researching applicant profiles and documents, and adhering to procedures.
• Adapt to evolving requirements and changes.
• Demonstrate superb stakeholder and project management skills
  
  

Who you are:

• You’re curious. You seek to understand how things (and people) work. You value learning and expanding your perspective.
• You’re a proven operator. You have proven experience managing a high volume of users/customers, adhering to specific procedures
• You’re collaborative. You take pride in being a great resource to peers and pattern to stakeholders.
• You’re a problem solver. You’ll have (often ambiguous) responsibilities ranging from helping customers to sourcing scalable solutions. You thrive in a flat organization stepping up where you see a need. And
• Integrity is your middle name. You do not falter nor sacrifice quality under pressure.

Requirements:

• Minimum 1 year of experience in a compliance role - familiarity with business formation documents and business structure is necessary
• Attention to detail
• Clear and concise writing and communication
• Strong organizational skills
• Strong customer service and stakeholder management skills
• “Tech-savvy” - Comfortable navigating backend systems, and working with spreadsheet

Apply Now: