CoinList is hiring a

Web3 Onboarding Associate (Individual Accounts)

CoinList, one of the fastest growing crypto financial platforms, is where the world’s best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets.

Our mission is to accelerate the advancement of blockchain technology, by finding the best emerging blockchain projects and helping them succeed. CoinList has become the global leader in new token issuance, helping blue chip projects like Filecoin, Solana, Celo, Algorand, Dapper, and others raise over $800 million and connect with hundreds of thousands of new token holders. And we now support the full lifecycle of crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through our full-service exchange, CoinList Pro, mobile apps and CoinList.co, while also getting exclusive access to the best new tokens before they list on other exchanges. Our customers include validators, miners, founders, CEOs, crypto funds, bitcoin OGs, as well as a broad array of crypto enthusiasts. Unlike other centralized crypto finance platforms, we're not here to just build a bank or a brokerage. We're building the platform for people who are passionate about moving crypto forward, and we’re just getting started. The client support team at CoinList is the primary interface between CoinList and the investors using our suite of products. Developing and maintaining trust with users is a core part of our business. As a Customer Support Analyst, you’ll answer inbound questions, identify and diagnose user issues and answer questions to communicate sometimes complex issues in concise and informative language.

The opportunity:

Contribute to a growing team that is focused on onboarding new users to a fast growing Cryptocurrency Exchange platform. Your top priority will be to ensure applicants meet criteria for a user account.

You will follow methodical processes; use analytical reasoning to make data-based judgement calls in nuanced scenarios; and use diplomacy to communicate with users via email.

You will show interest in, and quickly learn to take on an international perspective, the platform attracts users from around the globe.

You will be trusted to take the lead on initiatives to improve processes - working end-to-end to see projects through to implementation and adoptation. And have the opportunity to take on increased leadership responsibilities.

You may work closely with the Compliance Analysts, Trust & Safety, and Support teams.

Responsibilities:

• KYC (“Know Your Customer”) reviews, 'client accreditation' processing, and 'due diligence' reviews
• Communicate directly with users/customers via email to collect documents and information to make data-based decisions of account eligibility.
• Investigate red flags and be comfortable making determinations without concrete evidence.
• Adhere to specific guidance.
• Adapt to evolving requirements and changes.

Skills Needed:

• Attention to detail
• Structured thinking
• Clear and concise writing and communication
• Tech-savvy - Comfortable navigating backend systems, and working with spreadsheets
• Strong organizational skills - to manage multiple client cases at once
• Proven ability to thrive in a startup environment
• Minimum 1 year of experience in a role managing a large caseload successfully
• Fluency with a second language (Nice-to-have)

Experience that may make you a good fit for this role:

• KYC (Know Your Customer) verification experience
• Prior experience within a Trust & Safety team
• Research role - that required logical thinking + psychology of human behavior
• Support roles that required you to be analytically minded to problem solve

Apply Now: