Starburst is hiring a
Web3 Onboarding Engineer

Compensation: $80k - $100k

Location: Boston, MA

Onboarding Engineer

Boston, MA
Customer Value Solutions – Professional Services /
Full-Time
/ Remote

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About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster. 

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!

Starburst Data is seeking a highly motivated and skilled Onboarding Engineer to join our dynamic team. As an Onboarding Engineer, you will play a crucial role in ensuring our customers have a seamless experience as they integrate and optimize the Starburst Enterprise Platform (SEP) within their data infrastructure. You will collaborate with cross-functional teams, including Sales, Support, and Engineering, to drive successful onboarding projects and provide top-notch technical expertise to our clients.

As an Onboarding Engineer at Starburst you will:

    • Work closely with customers to understand their technical requirements and business objectives.
    • Lead the onboarding process, ensuring a smooth integration of SEP into the client's data ecosystem.
    • Conduct training sessions and workshops to empower users and administrators with the necessary skills to maximize the benefits of SEP.
    • Serve as a subject matter expert on SEP, offering insights into best practices, performance optimization, and troubleshooting.
    • Collaborate with the Engineering team to address and resolve technical challenges faced by clients during onboarding.
    • Create and maintain comprehensive onboarding documentation, including step-by-step guides, FAQs, and troubleshooting resources.
    • Contribute to the company's knowledge base by documenting best practices, use cases, and solutions for common issues.
    • Collect and analyze feedback from customers to identify areas for improvement in the onboarding process.
    • Work with cross-functional teams to implement enhancements and optimize the onboarding experience.

    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Proven experience in a customer-facing technical role, preferably in a software or data-related environment.
    • Strong understanding of distributed systems, SQL, and data processing technologies.
    • Strong understanding Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Proven experience in a customer-facing technical role, preferably in a software or data-related environment.
    • Strong understanding of distributed systems, SQL, and data processing technologies.
    • Strong understanding of the following technologies:Databases (Teradata, Postgres), setting up and tuning distributed processing engines, analyzing code and using ad-hoc tests to troubleshoot complex issues, Hadoop (specifically HDFS and Hive), Docker and Kubernetes, Cloud technologies (AWS, Azure, GCP, OpenShift), Security: Authentication (LDAP, Kerberos, OAuth); Authorization technologies (SSL/TLS)
    • Good understanding of the following programming languages: Java, Bash, Python, SQL
    • Excellent communication and presentation skills.
    • Ability to work collaboratively in a fast-paced and dynamic environment.
    • Willingness to travel occasionally for on-site engagements.
    • The following technologies: Databases (Teradata, Postgres)Setting up and tuning distributed processing engines, analyzing code and using ad-hoc tests to troubleshoot complex issues, Hadoop (specifically HDFS and Hive)Docker and Kubernetes, Cloud technologies (AWS, Azure, GCP, OpenShift)Security: Authentication (LDAP, Kerberos, OAuth); Authorization technologies (SSL/TLS)
    • Good understanding of the following programming languages:JavaBashPythonSQL
    • Excellent communication and presentation skills.
    • Ability to work collaboratively in a fast-paced and dynamic environment.
    • Willingness to travel occasionally for on-site engagements.
$80,000 - $100,000 a year
The base salary range for this US full-time position is $80,000 - $100,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.
Why build your career at Starburst?

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company. 

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Compensation: $80k - $100k

Location: Boston, MA

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