Localcoin is hiring a

Web3 Operations Manager

ABOUT US

At Localcoin, we aim to empower our customers to join the crypto economy by helping them buy, sell, and convert digital currencies. In addition to running North America’s largest Bitcoin ATM network, we offer an expanding product line that makes digital currencies far more accessible for crypto-enthusiasts in their communities.

We believe that the cryptocurrency space is one that rewards passion, creativity, innovation and those willing to challenge the status quo. As a member of our rapidly-growing team, you’ll join a talented, dynamic group of team members who will encourage you to learn, grow and thrive in your career every step of the way. So if you’re a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency and team connectivity, we look forward to hearing from you!

THE ROLE

Reporting to the VP, Operations, the Operations Manager will manage a team of motivated individuals and ensure our 600+ existing and new Bitcoin ATMs across North America. You will work in close collaboration with internal and external stakeholders to ensure processes are streamlined and issues are being resolved in a timely manner. You will use data and analytics to think outside the box and solve diverse operational challenges.

This position is remote during the pandemic and will be based out of our head office in Toronto, Ontario. You will report to the VP of Operations. Travel to our warehouse and partner locations may be required from time to time within the GTA.

YOUR IMPACT

• Build and lead a team of Operations professionals through tracking team performance, conducting team meetings and encourage knowledge sharing sessions
• Collaborate with the VP, Operations to develop team performance metrics and share the variance in results to provide necessary feedback to the team
• Oversee and manage the day to day operations of bitcoin ATMs including; cash management, downtime of the machines and escalation of critical issues
• Collaborate with the warehouse team to ensure process efficiency and track the progress and bottlenecks on new ATM installations
• Review and monitor the incoming support tickets to the team and provide ongoing support when required
• Liaise with retailers and external service partners to handle service escalations and ensure operational up time of ATMs across Canada & the United States
• Identify opportunities to develop, implement and scale processes, systems and resources to support the daily operations of our bitcoin ATMs
• Collaborate with cross functional teams such as Sales, Marketing and Engineering to ensure operational efficiency with new and existing ATMs across North America
• Other duties and projects may be assigned

THIS IS YOU

• 5+ years experience leading a team in a fast paced dynamic environment
• Strong leader with experience building and scaling Operations teams
• Excellent interpersonal/communication and presentation skills
• A data driven decision maker who is comfortable with working with numbers to analyze trends and inefficiencies
• Strong business acumen with a passion for understanding how the business works
• Working knowledge of project management tools such as JIRA
• A professional who craves for responsibility and thrives in a fast paced dynamic environment

WHY YOU WILL LOVE WORKING AT LOCALCOIN!

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits through Honeybee-Benecaid that provide choices so you can tune your benefits plan to fit your unique needs:

• Medical, Dental and VisionCare
• Health Spend Account
• Wellness Allowance (a stipend to be used how you see fit: gym membership, school courses, day care, dog walker, video games, food delivery etc.)
• Unlimited Personal and Business Travel Coverage
• Akira On-Demand Video Nurse
• Employee and Family Assistance Program
• Life, Critical Illness and AD&D Coverage and Support

Hybrid & Flexible Office Environment

We’re flexible on where you work — a lot of our team are fully or partially remote. If you’d prefer this approach, we run remote-friendly meetings. Prefer an office setting? We're set up for that, too! We just moved into a big, bright downtown space that you can access directly from the subway line (perfect for those particularly cold winter days). The office has it all: a rooftop terrace with an amazing view, a pool, a fully equipped gym with fitness classes (yes, a free membership! In-line with our other awesome health benefits), plus little perks like snacks and games that help to keep things light. The office is accessible (ramps, elevators and barrier-free washrooms) and we’re following all COVID-19 safety guidelines very carefully. We’d love to see you!

Events and Socials

Just because we are working remotely, does not mean we don’t know how to get together! When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, themed monthly Fri-YAY happy hours, virtual team events and much more!

Employee Discounts

All of our team members enjoy exclusive employee discounts at all of our cryptocurrency ATMs across North America.

Apply Now: