BitGo is hiring a

Web3 Prime Client Service Analyst

BitGo is the leader in custody and security solutions with over $64B in assets under custody. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets and established BitGo New York Trust in 2021. BitGo secures approximately 20% of all on-chain Bitcoin transactions by value and supports more than 400 digital assets within its platform. BitGo provides the security and operational backbone for more than 500 institutional clients in 50 countries, including many regulated entities and the world’s top cryptocurrency exchanges and platforms.

The BitGo Prime team is a dynamic, high performing group that provides critical operational service to our institutional trading, lending, and borrowing clients in partnership with our Trust custody and compliance entity; global account managers and salespeople; and finance and accounting. Our extended unit consists of a diverse group of trading, lending, and KYC/AML professionals with extensive backgrounds in traditional and crypto-finance, including front, middle, and back office.

The Prime Operations/Client Service Analyst will work for BitGo’s Prime unit in Sioux Falls, SD and be responsible for performing operations tasks related to BitGo Prime’s cryptocurrency trading and lending services.

RESPONSIBILITIES:

• Monitor client trading-related activity in a variety of crypto and fiat currencies
• Calculate and anticipate funding requirements
• Monitor settlement platform and troubleshoot any issues
• Front-line contact for operations-related issues and enquiries
• Produce daily, weekly and monthly reporting for internal stakeholders
• Develop and maintain relationships with clients’ operations areas
• Initiate and manage asset transfers to ensure timely payments and receipts through the business day
• Identify, analyze, and resolve account reconciliation issues
• Lead process improvements: recognize gaps, recommend improvements, and help implement new processes
• Assist the Prime client service team with on-boarding new counterparties
• Provide first-class service to external counterparties and internal stakeholders
• Will need to work EST

SKILLS AND EXPERIENCE:

BitGo is looking for people who are passionate about their craft, take full ownership for their work and projects, and believe in transparent and collaborative culture with the goal of making BitGo successful.

• Incredible attention to detail and organizational skills
• Able to effectively interact with others in a pleasant, professional manner
• Strong analytical skills and ability to understand assets flows and procedures
• Must have previous middle or back-office experience in a financial environment. Trading, stock loan, FX experience is a plus.
• Experience managing and interacting with clients is key
• Comfortably manage competing priorities in a fast-moving, dynamic start-up environment
• Hands-on Excel or Google Sheets experience; macro programming exposure is a plus
• Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus
• Bachelor's degree from an accredited university, or equivalent experience

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paidhealth insurance for employee, spouse/partner and children (medical, vision, dental, life, FSA, HSA)
• 401k company match up to 5%
• Catered custom lunches, fresh snacks and gourmet coffee at the office
• Computer equipment and workplace furniture to suit your needs
• Generous paid time off
• Great colleagues and inspiring startup environment

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Apply Now: