Crypto.com is hiring a

Web3 Product Operations Associate

About Crypto.com

Crypto.com was founded in 2016, Crypto.com today serves over 10 million customers with the world’s fastest growing crypto app, along with the Crypto.com Visa Card — the world’s largest crypto card program — the Crypto.com Exchange and Crypto.com DeFi Wallet. Recently launched, Crypto.com NFT is the premier platform for collecting and trading NFTs, carefully curated from the worlds of art, design, entertainment and sports.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have ISO/IEC 27701:2019, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance, and independently assessed at Tier 4, the highest level for both NIST Cybersecurity and Privacy Frameworks.

With over 3,000 people in offices across the Americas, Europe and Asia, Crypto.com is accelerating the world’s transition to cryptocurrency. Find out more: https://crypto.com

Responsibilities:

• Work with the product and engineering team to develop internal operations tools to drive efficiency
• Assist with regular market research and analysis to identify opportunities to drive user acquisition & engagement
• Conduct UAT and assist with new features launch
• Assist with analysis of user feedback and continuously look for ways to deliver more value to our users and improve user experience
• Collate user feedback and share with relevant internal teams for improvements
• Work closely with team members to solve user issues
• Review escalated issues from customer service and escalate to appropriate stakeholders
• Stay up-to-date with the latest cryptocurrency and market trends and propose new ideas

• Up to date with the latest news, trends, and happenings
• Knowledge, interest and passion in cryptocurrencies and its applications
• 1-3 years experience in an operations role
• Excellent command of English, Mandarin Chinese and great communication skills
• Possess strong analytical skills with a good eye for detail
• A team player, self-motivated and able to work independently with minimal supervision in a fast paced and dynamic environment
• Working knowledge of Confluence, Jira and basic data tools (spreadsheets, etc)

Bonus points

• Interest/some knowledge in cryptocurrency, fintech
• Experience working in Exchanges, Crypto, DeFi or other financial startups

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team
• You will get to have involvement in developing a brand new product from scratch alongside with a talented team

Apply Now: