TSMG is hiring a

Web3 Quality Analyst (German language)

We are looking for a German Trainer for our client's Process Training team.

Our client represents the connected world, offering innovative and customer-centric information technology experiences. They rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. It is a USD 6.5 billion company with 146,000+ professionals across 90 countries, helping 1250 global customers including Fortune 500 companies.  

They are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.  

The company is certified as a Great Place to Work for by the Great Place to Work® Institute, included in the Bloomberg 2023 Gender-Equality Index for the fourth year in a row, and has been recognized as the only Indian IT company to make it to Dow Jones Sustainability Indices 2023, part of the DJSI World Index for the 9th consecutive year.

Role and Responsibilities:

• Conduct Transaction Quality Audits
• Provide feedbacks and suggestions for improvement (German and English language)
• Publish Dashboards at defined intervals
• Drive Quality and process improvement initiatives
• Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)
• Analysis for process deviations
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data

Key Deliverables (KRA Measure):

• Establish controls on Transaction Processing aiming for a Zero Defect Output
• Report and Publish Transaction Quality Metrics
• Providing coaching and feedback on QA findings
• Provide feedback and suggestions for improvement
• GAP Analysis & Controls
• Adherence & record maintenance to Tech M QMS Requirements
• Continuous Focus and Drive to meet and exceed SLAs
• Carry out Quality Initiatives

Applicant’s Specifications & Qualification:

• German - C1 or native
• English - at least B2 (upper intermediate)
• Excellent verbal and written communication (German & English) in an international process
• Candidate must be a college or vocational school graduate or possess comparable work experience
• The candidate should have excellent problem-solving capabilities and lateral thinking skills
• Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)
• Good Knowledge of QA Audit and Evaluation function
• Coaching and objection handling skills
• Good understanding of QA calibration
• Analytical skills
• Ability to handle pressure and a natural go getter
• Flexible working in shifts (07:00 to 19:00)
• Comfortable working from office
• Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage