Customer Support Jobs at Crypto.com Arena

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
About Crypto.com Arena
Since its November 1999 Grand Opening, the AEG owned, and operated Crypto.com Arena has set industry standards for world-class sports and entertainment events and an unrivaled commitment to delivering to its fans best-in-class quality of service and a guest experience second to none. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and LA Clippers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – the downtown Los Angeles arena has proven to be a home court advantage for the local teams who have earned nine championships since moving to the L.A. LIVE adjacent venue. For more than 23 years, the iconic sports and entertainment showplace has continued to distinguish itself as the host of numerous major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 of the last 22 GRAMMY Awards shows. Crypto.com Arena has also been marked with performances and special events that brought international stature to the award-winning venue including concerts starring Taylor Swift, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events.
Summary
Technician will be onsite supporting events at Crypto.com Arena, Microsoft Theater, L.A. Live and Dignity Health Sports Park. The technician will be responsible for set-up, tear down, and trouble shooting of all IT and Telecomm needs. Candidate must be available to work evenings, weekends and holidays .
Examples Of Duties/Essential Functions

• Follow detailed instructions as it pertains to the set-up of equipment and work independently while meeting all set-up timelines/deadlines. Must verify all set-ups are accurate according to request.
• Handle physical tasks indoors/outdoors involving placement and set-up of network equipment. Troubleshoot and test connectivity (wired & WiFi) as necessary.
• Responsible for event phone placement and recovery of equipment after the event.
• Verify dial tone, test numbers accordingly and match documentation to breakout boxes and jacks for placement according to set-up request.
• Make custom-length CAT5e network cables in the field using RJ45 connectors and crimping tools. Coordinate with network team to activate ethernet ports on required VLAN's through patch panels and respective network switches.
• Extend CAT5e Ethernet cable and secure with gaffers tape according to specific venue requirements/floor plan instructions as directed.
• Maintain record of activated wall jacks and network switch ports.
• Assist with adds, moves and changes on phones when needed.
• Pull cable when necessary.

Qualification Standards

• A minimum education level of: High School Diploma or its equivalency
• 2-4 years of customer service experience in a technical capacity
• Minimum of 2 years of experience in a technical position in a facility with standard network and server environment: of TCP/IP protocol, DNS, DHCP, WINS
• Minimum of 2 years of experience in technical position with primary responsibilities in user support in a Microsoft environment, which includes Windows 10 and MS Office Suite 2016/O365;
• Understanding of troubleshooting basic TCP/IP issues, packet captures and traces.
• Ability to follow a strict workflow process for QA and User Acceptance testing
• Ability to communicate clearly and professionally with all clients/end users.
• Ability to compose detailed incident reports.
• Punctual in accordance with event schedule or directives.
• Knowledge of Network infrastructure, including patch panels, copper and fiber cabling, switch vlan configuration, routers, WiFi devices, ethernet extenders, cable testers, etc.
• Ability to successfully connect devices to network (wired & Wi-Fi).
• Experience supporting Cisco Stadium Vision IPTV devices is preferred (Digital Media Players, Tablets and IP Phones)
• Position requires candidate to frequently be mobile, kneel down, bend, crawl, go up steps/ladders, and lift up to 50 pounds unassisted
• A+/ Network + and\or CCNA certification is a plus
• Foundational knowledge of the ITIL framework, and IT Service Management is preferred
• Ability to work at Crypto.com Arena, Microsoft Theater, L.A. LIVE and Dignity Health Sports Park
• Must be available evenings, weekends and holidays

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)