Smart Contract Jobs at Figment

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Job Position Company Posted Location Salary Tags

Tech Support Lead DataHub

Figment

Toronto, Canada

$11k - $62k

Technical Support Engineer DataHub

Figment

Toronto, Canada

$36k - $60k

Tech Support Lead DataHub

Figment
$11k - $62k estimated

This job is closed

The Role

At Figment, we help developers launch apps across the top Web 3 protocols. DataHub lets developers use the most powerful and unique features of a blockchain without having to become protocol experts. As a Technical Support Lead, you will establish a strong support culture for DataHub customers by managing a team of distributed support engineers. You will put in place a thorough process to identify, document, and solve customer issues around our infrastructure & tools while guiding your team in their understanding of Web 3 development. You will be responsible for ensuring high retention and satisfaction of our customers. You will also lead efforts around developing world-class developer documentation.

Responsibilities

  • Establish technical support best practices via multiple channels eg. email, Slack, Telegram and Discord
  • Set a consistent framework to analyze, troubleshoot, debug and reproduce technical issues.
  • Establish collaboration best practices with internal and external teams to provide DataHub customers timely support for technical issues
  • Develop and contribute to DataHub documentation
  • Establish an issue escalation process and operational procedures to streamline support
  • Work with a global team and own the support journey for DataHub customers

Qualifications

  • Proven ability to lead a team of technical support engineer
  • Experience supporting and troubleshooting web applications, JSON and APIs ● Experience owning technical documentation
  • 4+ years of relevant experience as a software engineer or a support engineer ● Experience with cloud infrastructure or API-based products
  • Ability to recognize issue patterns and solve complex problems
  • Experience developing in Javascript, Golang, and/or Rust
  • Knowledge of smart contract development (Solidity, Substrate, or similar) a plus
  • A passion for blockchain technologies a plus
  • Location in North-America or Europe preferred