Figment Jobs

About the Role

There are a few things we look for when adding top talent to our team:

• First, we look for candidates who lead with authenticity, bringing your whole self to what you do.
• Second, crypto is moving fast and so do we. Having an orientation to action and making the invisible, visible through clear communication & leadership are key principles for our team.
• Finally, we believe everyone is always learning so demonstrating humility as we get better is how we will build a beautiful company.

How you will make an impact

• Understanding Figment’s business, reviewing leads and qualifying potential opportunities to curate prospects and build qualified leads into the sales funnel.
• Driving business growth in Hong Kong and throughout the APAC region and selling Figments staking services across all networks.
• Contributing to achieving and exceeding sales targets including growing number of new customers by vertical, assets staked & revenue earned.
• Assisting with relationship management for the region, provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle.
• Building and improving sales collateral to support pitches.
• Assisting with inbound customer requests and track and help resolve customer pain points and queries.
• Driving customer satisfaction practices to increase retention and drive upsell opportunities.
• Advocating for customer needs within the organization, working closely with product development sales and support teams and share trends and feedback from customers and prospects.
• Working with Customer Success to help keep customers informed about product updates, new features, and industry best practices.
• Assisting with competitor analysis in the region to better understand the differences in products and services being offered by staking providers in the region.
• Helping attend and coordinate events throughout the APAC region as appropriate.
• Partnering closely with team members in APAC, EMEA and North America to ensure operational excellence and that Figments brand and values are positively reflected locally.

What you bring to our team

• 5+ years of relevant experience.
• Based in Hong Kong.
• Past success of working with monthly, quarterly and annual sales targets.
• Demonstrated success meeting/exceeding quarterly and annual new business sales targets and scaling a tech or fintech sales initiative.
• Proven track record of filling the sales funnel with qualified leads and nurturing those leads through the sales cycle.
• Proven track record of inbound/outbound lead generation and filling the sales funnel with qualified leads and/or experience managing and maintaining customer relationships.
• Success in driving customer expansion and advocating internally for customers’ unique needs.
• Experience using CRM tools to track leads and new opportunities.
• Keen interest in crypto/blockchain with a familiarity of staking.
• Self-starter who is excited at the prospect of growing a business in a fast developing sector. Someone who is ready to get involved with every stage of the sales cycle
• Pragmatic and solutions-oriented: always looking for more efficient and effective ways to do things.
• Results oriented individual with a high EQ and love working with a growing team.
• Track record of customer advocacy. This is an evolving space and you will be on the front lines.

Why you might be excited about us

• At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process.
• We are a team of under 200 members, which allows for an impactful contribution from day one.
• We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we’re here to support your ongoing growth.
• Our culture is one of honesty, professionalism and risk taking in a high-growth environment.
• Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as ‘great’!).
• We are also extremely proud of ranking as one of the top Web3 employers by Talent Titans.

Compensation

One of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process.

Interview process

At Figment, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process.

• During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company.
• As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we’re unfortunately not moving forward, we will give you feedback on why it was not a fit.
• We aim for the entire process to take around 2-3 weeks from initial screen to offer. There can be exceptions on either side of the bell curve here, but as a rule, that’s the time-frame you can expect.