Content Writer Jobs at Immunefi

Why we need a Content Writer

The Account Management team is currently in need of support to manage all content-related work which includes, but is not limited to supporting clients with their program pages, defining and outlining SOPs for our internal use, updating and auditing content of our public-facing Help Center. Our small operational team has been juggling the work but we would like to now bring someone on full time to take on this role.

Responsibilities

• Change request management, coordination with clients, and updating of our bug bounty program documentation
• Content creation and updating for our Zendesk-based Help Center
• Content creation and updating for Slite Internal Knowledge Base
• Defining simple SOPs and workflows

Requirements

• 3-5 years of relevant or transferable work experience (ideally with high-growth tech companies)
• Customer service oriented and client-facing background
• Content writing experience (blogs, knowledge bases, help centers)
• Ability to work through ambiguity and self-prioritize work
• Interest and knowledge of DeFi/Crypto/Web3 space and a holistic understanding of the direction Immunefi is headed
• Experience with content management systems
• Comfortable working remotely and being very communicative and responsive with team members via Slack and other channels

Bonus

• Experience and interest in the Crypto/Web3 space
• Knowledge of how to build Help Centers and Content Management systems