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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Finery Markets | Remote | $42k - $56k | |||
Dune | New York, NY, United States | $140k - $240k | |||
Bcbgroup | Remote | $63k - $110k | |||
Zinnia | Remote | $86k - $165k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Zinnia | Remote | $91k - $115k | |||
Figure | Remote | $59k - $65k | |||
Kraken | London, United Kingdom | $72k - $110k | |||
Coins.ph | Bacolod, Philippines | $63k - $75k | |||
Coins.ph | Manila, Philippines | $63k - $75k | |||
Coins.ph | Manila, Philippines | $63k - $75k | |||
Coins.ph | Gaya, India | $63k - $75k | |||
Elwoodtechnologies | Remote |
| |||
HIFI | New York, NY, United States | $60k - $76k | |||
Alchemy | New York, NY, United States | $290k - $320k | |||
Figment | New York, NY, United States | $160k - $190k |
Job Description
We are seeking a motivated Client Success Analyst to join our team. This hybrid role is essential to ensuring seamless client onboarding, troubleshooting, and satisfaction, while leveraging engineering skills to swiftly address API-related questions and ensure product reliability. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for customer success, and possesses a technical aptitude.
Key Responsibilities
Client Success & Support:
- Act as the primary point of contact for clients, addressing inquiries and resolving issues with a focus on speed and quality
- Assist clients with API integration, ensuring smooth implementation and providing expert guidance on technical matters
- Collaborate with internal and external teams to advocate for client needs and improve the overall user experience
- Have an in-depth understanding of the client's trading needs to intelligently understand which option will deliver the most revenue to the firm
Quality Assurance:
- Collaborate with the engineering team to identify, reproduce, and resolve technical issues reported by the client
- Contribute to the prioritization of the new features
Cross-Functional Collaboration:
- Work closely with product, engineering, and support teams to align client needs with product roadmaps
- Provide feedback on product features and identify opportunities for improvement based on client interactions
Key Requirements
- Education: Bachelor’s degree in Information Systems, Management, or a related field, or equivalent experience.
- 2+ years of experience in client success, technical support
- Understanding how API protocols work (REST, WebSocket, FIX)
- Problem-solving skills and the ability to explain technical concepts to non-technical clients
- Language Proficiency: Fluent in English, additional languages are an advantage (Mandarin, Portuguese)
- Passion for cryptocurrency, blockchain technology, or fintech is a significant advantage
What We Offer
- Work options: Remote
- A collaborative and supportive work environment alongside a highly experienced team
- Competitive compensation package
- The chance to be part of a fast-paced fintech startup and contribute to shaping the future of capital markets
About Us:
Finery Markets Limited is a fast-growing fintech startup shaping the future of capital markets. Finery Markets pioneers the market with a set of institutional-grade infrastructure solutions for Prime Brokers, Banks, Retail Brokers, Custodians and Exchanges including:
- Non-custodial ECN, enabling electronic OTC execution and efficient post-trade settlement
- White label “OTC Prime as a Service” platform that allows institutions to offer their clients OTC Prime tools and services
We value collaboration, innovation, and a commitment to excellence. Join our dynamic team and grow your career in customer success and sales while contributing to a thriving industry.
What does an account manager do?
Account managers are responsible for managing relationships with specific clients or customer accounts
Their primary role is to ensure that their clients are satisfied with the products or services they are receiving, and to identify and resolve any issues or problems that may arise
In order to effectively manage their accounts, account managers typically perform a variety of tasks, including:
- Communicating with clients to understand their needs and goals
- Developing and implementing strategies to meet those needs
- Handling any problems or issues that arise, and working to resolve them in a timely and satisfactory manner
- Negotiating contracts and pricing with clients
- Monitoring the performance of the account and making recommendations for improvement
- Upselling and cross-selling products or services to clients
- Providing regular reports to clients on the status of their accounts
- Building and maintaining strong relationships with clients