Account Manager Jobs in Web3

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Job Position Company Posted Location Salary Tags

Gelato

Remote

$84k - $90k

The Hill

San Francisco, CA, United States

$120k - $140k

Phoenix Growth

Remote

Trustana

Sydney, Australia

$63k - $110k

Coinbase

Remote

$76k - $77k

Transak

Remote

$68k - $110k

Zero Hash

New York, NY, United States

$31k - $110k

Stardust

Remote

$112k - $120k

Whatnot

Los Angeles, CA, United States

$68k - $110k

The Tie

Remote

$63k - $110k

OKX

Hong Kong, Hong Kong

$31k - $90k

OKX

Singapore, Singapore

$45k - $90k

Earthgrid

United States

$66k - $75k

TaxBit

London, United Kingdom

$84k - $90k

QuickNode

United Kingdom

$72k - $110k

Alchemy

Remote

$33k - $75k

Halborn

United States

$31k - $90k

Lendr Network

Remote

$76k - $100k

MV GLOBAL

Remote

$30k - $44k

Bitcoin Depot

Atlanta, GA, United States

$63k - $75k

TaxBit

Paris, France

$84k - $90k

TaxBit

New York, NY, United States

$94k - $184k

Kiln

Singapore, Singapore

$84k - $90k

Gelato
$84k - $90k est.
Remote
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Gelato is an all-in-one Ethereum Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Polygon, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.

Position Summary:


We are looking for a Technical Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong technical background and be adept at understanding and addressing the needs of engineers and technical stakeholders within our client organizations.

Key Responsibilities:

  • Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
  • Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
  • Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
  • Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
  • Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
  • Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
  • Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

  • Minimum of 3 years experience in key account management or a related role in the SaaS API industry.
  • Understanding of Web3 infrastructure, especially pertaining to the RPC business.
  • Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
  • In-depth understanding of Web3 including DeFi and Rollups.
  • Experience with CRM software like Hubspot or Salesforce.
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with a focus on customer satisfaction.
  • Bonus: Coding Experience.
  • Bonus: Worked in Web3 before for at least 1 year.

What we offer:

  • Small, fully remote team with an office in Zug, Switzerland
  • Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
  • Generous token vestings paid in the network’s native $GEL token
  • Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)

What does an account manager do?

Account managers are responsible for managing relationships with specific clients or customer accounts

Their primary role is to ensure that their clients are satisfied with the products or services they are receiving, and to identify and resolve any issues or problems that may arise

In order to effectively manage their accounts, account managers typically perform a variety of tasks, including:

  • Communicating with clients to understand their needs and goals
  • Developing and implementing strategies to meet those needs
  • Handling any problems or issues that arise, and working to resolve them in a timely and satisfactory manner
  • Negotiating contracts and pricing with clients
  • Monitoring the performance of the account and making recommendations for improvement
  • Upselling and cross-selling products or services to clients
  • Providing regular reports to clients on the status of their accounts
  • Building and maintaining strong relationships with clients