Community Manager Jobs at Improbable

M2 is an ambitious project attempting to create the next evolution of the public internet via a network of virtual experiences (metaverses). M2 is uniting a community of builders, businesses, and users by enabling mass-scale virtual experiences connected through a shared digital asset economy, creating a network of interlinked worlds that is greater than the sum of its parts. We believe that Metaverse experiences on M² can provide meaningful, fulfilling and community-focused experiences, that are accessible to all.

We are seeking a passionate and experienced Community Manager, with a focus on Discord and events, to join our M2 team and play a crucial role in building, nurturing, and engaging our user community. This is an exciting opportunity for a dynamic individual who is skilled in fostering meaningful connections, managing online communities, and promoting positive interaction among users and developers in the metaverse.

This role is an individual contributor role with a focus on engaging the community to deliver your target outcomes. There is potential to develop into a higher impact role over time as the community grows.

Your Opportunity:

• Develop and implement community engagement strategies, with a focus on Discord and other social platforms, to drive user acquisition, retention, and growth in the M2 ecosystem.
• Set up, manage, and maintain our Discord server, ensuring a welcoming and organized environment for community members, enforcing community guidelines and moderation policies.
• Manage and monitor social media channels, forums, and other online platforms, ensuring timely and effective responses to user inquiries, comments, and feedback.
• Foster and maintain relationships with M2 community members, including creators, developers, partners, and users, both within and outside of Discord.
• Collaborate with cross-functional teams to develop and deliver compelling content, campaigns, and events that engage and inspire the community, with a focus on leveraging Discord and Events to their fullest potential.
• Monitor and analyze community performance metrics, providing regular reports and insights to inform data-driven decision-making.
• Identify and address community concerns, continuously improving the user experience and community sentiment.
• Create and manage metaverse events both in digital space and in real life.

Why You're Made For This:

• Experience within the web3, blockchain, or cryptocurrency communities.
• Expertise in managing and growing Discord communities, including server setup, moderation, and engagement strategies.
• In-depth understanding of the metaverse landscape, web3 technologies, and virtual experiences.
• Excellent communication and interpersonal skills, with strong writing capabilities and a talent for storytelling.
• A proven track record of building and maintaining engaged, thriving online communities.
• Passion for the metaverse and commitment to fostering a positive, inclusive, and vibrant community.
• Ability to work independently and collaboratively in a fast-paced, remote work environment.
• Strong analytical skills, with experience in using social media and community management tools to measure performance and inform decision-making.

This role is available as remote, hybrid or in-office. We have a great office space in Spitalfields in London but are equally happy if you'd prefer to work from home some, or all of the time. We are 'Flexa' certified, meaning our entire employee experience is anchored around flexibility and autonomy.

While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply. 

Improbable is determined to foster an environment where people can do their best work and feel like they belong. We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.

We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.

Life at Improbable

Diversity, inclusion and belonging