Community Manager Jobs at nahc.io

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nahc.io
$36k - $90k estimated

Community Manager (Crypto Exchange)

Dubai
Marketing – Digital Marketing /
Full-time /
On-site

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Overview
We are seeking a dynamic and experienced Community Manager to join our client who is a newly set-up crypto exchange base in Dubai. The ideal candidate will be responsible for developing and implementing community engagement strategy, with a focus on enhancing brand presence in the cryptocurrency and Web3 space.

What You Will Do

    • Manage and grow online communities across platforms such as Telegram, Discord, and Twitter
    • Plan and execute engaging online events (e.g., AMAs, webinars, contests) to boost community participation and user retention
    • Develop and implement community growth strategies in collaboration with the team to foster an open, inclusive, and positive community atmosphere
    • Actively engage with community members, address user inquiries, and handle feedback to maintain a positive community image
    • Create and share compelling content to facilitate interaction and communication among community members
    • Collaborate with marketing, product, content, and other teams to ensure community activities align with overall brand and marketing strategies
    • Monitor and analyze community metrics (e.g., user growth, engagement rate, retention rate), provide regular performance reports, and suggest optimizations
    • Track industry trends and competitor community performance to inform community strategies
    • Swiftly identify and address potential risks and issues within the community, including negative comments, user complaints, or community disputes
    • Coordinate with relevant departments to manage community crises when necessary and implement proactive measures to protect brand reputation

What You Will Need

    • Minimum 2 years of experience in community management, preferably in the cryptocurrency or blockchain sectors
    • Proficiency in operating social media and community platforms (e.g., Telegram, Discord, Twitter)
    • Excellent communication and writing skills, with fluency in both English and Chinese
    • Strong analytical skills with the ability to drive strategy optimization based on data
    • Creative and proactive mindset, capable of independently developing and executing community growth strategies
    • Problem-solving ability and strong teamwork spirit, able to work efficiently in a fast-paced environment
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