Operations Jobs at RDX Holdings

What is the job?

Would you get excited at the prospect of working for an off the wall company that will define the future of a whole industry? Do you have a passion for solving complex problems to build intuitive solutions from the ground up? If so, this role could be for you!

RDX Holdings’ new business unit, Metaverse (no, not that one!), has launched two products; Instabridge, a crypto asset bridge, and Instapass, a KYC solution for dApps. These products work together to create the world’s first regulated, hybrid crypto-asset bridge, with a vision to deliver a catalogue of on and off-chain assets to the Radix and Ethereum ecosystems, powered by its privacy preserving AML/KYC solution.

We are looking for a motivated and well versed self-starter to pick up and manage the overall operations for this start-up. You will work directly with the CEO to ensure the effective day-to-day operations of the company are built and maintained. You will manage the customer operations team, who are the point of reference for all operational queries, requests or issues, championing a customer centric culture. As the first senior operational member of the team, you will be an integral part of the company’s small yet powerful workforce.

This position will play a crucial role in building out the operational systems for the next phase of the company's growth.

What will you be doing?

• Become an expert in the company’s processes and systems, driving continuous improvement and maintaining customer centricity
• Manage and mentor a team of customer operations representatives, being willing to step in and lead by example when needed
• Act as the right hand person to the the CEO, supporting with various tasks ranging from supplier management to fundraising documentation
• Develop, implement and review operational policies, processes and procedures; including any required regulatory notifications or other related activities as and when required

What do you need?

• Prior experience within operations management in a startup, preferably in the fintech space
• Willingness to embrace a start-up culture, wearing multiple hats if necessary and helping where needed
• Knowledge of general operations management systems, processes and procedures, with a bonus if in a regulated environment
• Excellent time management skills and the ability to prioritise work effectively
• Great attention to detail with strong problem-solving skills
• A high degree of professionalism and the ability to communicate with senior-level internal and external executives

Who are we?

At RDX Holdings, we're a team of like-minded thinkers who have long been convinced that we're living in the earliest stages of a global financial revolution. This revolution is being fuelled by decentralised finance (or DeFi for short), which is enabling an assortment of pioneering developers and entrepreneurs to re-invent almost every financial product that is currently traded and invested in traditional markets, without requiring central authorities or siloed infrastructure. DeFi has captured a great deal of attention and investment in the crypto-aware niche, growing assets under management from $1 billion to over $200 billion in a few years. Impressive as its growth has been, its current market size isn't even a rounding error on the over $400 trillion held in traditional finance. We're focused on what it will take to go from billions to trillions.

RDX went back to first principles to come up with the right technical solution—the first layer-one protocol built specifically for mainstream DeFi—and we have already tested out at over 1 million transactions per second. We're keenly aware that the need for an infinitely scalable platform is only one prerequisite among many for mass adoption, and we're also blazing new ground in the areas of purpose-built developer tools, user experiences, and regulatory integration.

We have forged a path deep into the future of what distributed ledger technology is going to look like and we need you to come and be part of the team that is making that happen right now.

If this job sounds like it was made for you, then please apply directly via the link or if you don’t have an up to date CV to apply with, contact [email protected] for more information.

Alternatively, if you feel like you don’t match all of the requirements, we would love you to still apply anyway. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates and we wouldn’t want this to prevent us from meeting you; especially as we are big advocates of helping people learn & grow.