Customer Support Web3 Jobs in Bangalore, India

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Metaco
$91k - $100k est.
KA Bangalore, Karnataka, India

THE WORK:

We are seeking a Senior Support Engineer to join the QA and Support team in India

The ideal candidate will be responsible for providing top-tier technical assistance to our clients, offering guidance on using our software, and using their expertise in API integration and scripting to assist client into their technical queries. As a key member of our support team, the Senior Support Engineer will play an essential role in ensuring our clients satisfaction.

WHAT YOU’LL DO:

  • Provide Level 2 technical support to clients, addressing their queries and concerns in a timely and professional manner.
  • Offer expert advice and guidance on the use of our software, including its features, functions, and best practices.
  • Troubleshoot and resolve technical issues related to our product, escalating to higher support levels as necessary.
  • Assist clients with API integration, providing clear and concise documentation and support.
  • Collaborate with internal teams, including developers, product managers, and QA, to ensure continuous product improvement and customer satisfaction.
  • Create and maintain technical documentation, including knowledge base articles, FAQs, and user guides.
  • Train and mentor junior support engineers, sharing knowledge and expertise.
  • Stay up-to-date with industry trends, emerging technologies, and methodologies in the Financial Services and Digital Asset Management space.

WHAT WE’RE LOOKING FOR:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in technical support
  • Strong knowledge of API integration, RESTful APIs, and API troubleshooting.
  • Proficiency in scripting languages such as Python, JavaScript, or Bash.
  • Excellent problem-solving and analytical skills, to diagnose and resolve complex technical issues.
  • Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
  • Strong customer service skills and a commitment to delivering a high level of client satisfaction.
  • Ability to work independently and as part of a team, managing multiple tasks and priorities.
  • Technical knowledge in blockchain and crypto‚ÄĮis a big plus

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