Customer Support Web3 Jobs in Prague, Czech Republic

As a core member of our Engineering team, you will also be responsible for providing product support, general or technical with a focus primarily on our newly released API and Mobile application. As this is a hybrid Support Engineer/Solutions Architect role, wherein you will have contact with clients, you should have a keen interest in Crypto and Finance and be comfortable working with institutional clients. This is an opportunity to work with the founding team who are very hands-on in building new products. You will get a chance to work on solving some of the hardest problems in Institutional Crypto & Finance.

• Primary point of contact for API for our top clients
• Analytics/KPIs for the Product team to measure product success
• Develop automation tools for Product, Sales, and Client Support teams
• Write QA tests as last line of defense before the product is shipped
• Rapid Product Prototyping in React/Python

Requirements

• BS in Computer Science, Engineering or related technical discipline
• 3+ years’ experience with one or more of the following: API's, Python, React, or equivalent
• Tangible API Integration and Support experience.
• Experience in writing Automation scripts a plus
• Experience with extensive customer-facing support
• Ability to work independently. We do not believe in micromanagement.
• Enthusiastic, self-motivated with passion for the success of the customer and proven capability to develop key relationships
• Excellent written and verbal English skills

Nice to have

• Comfortable using GIT.
• Familiar with Crypto Exchange APIs.
• Experience in Crypto trading and or derivatives.
• Experience working with Trading platforms.