Binance is hiring a

Web3 Customer Service/Support Specialist (VIP) - Portuguese/English

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Handle high amounts of chats and voice calls from VIP customers.
• Identify and evaluate customers’ needs to deliver satisfaction.
• Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
• Provide service excellence so as to develop and maintain VIP customer loyalty.
• Analyze and report product malfunctions.
• Gather user’s feedback and suggestions and share with relevant business units/departments.
• Handle any other ad hoc tasks assigned by supervisor.

Requirements

• Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
• Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Portuguese & English.
• Ability to work under pressure in a fast-paced environment.
• Proficient user of office systems, both customer service specific and windows package.
• Confident, articulate, multi-tasking, hardworking and passionate.
• Ability to exceed customer expectations.

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire