Coin Metrics is hiring a

Web3 CUSTOMER SUCCESS

YOUR PURPOSE

Coin Metrics is recruiting a Customer Success Manager. Our Customer Service Manager is charged with customer support, account management and customer advocacy.

YOUR VALUE

• Addressing inbound from our community data users and processing feedback for our service and product teams.
• Understanding the customer’s organization and how our products and services can support them.
• Responding to customer inquiries and/or incidents and triaging issues to appropriate internal POC.
• Conducting or attending monthly client meetings and tracking follow-up items in Hubpot.
• Creating and monitoring customer dashboards that include product usage stats (including API usage), client engagement stats, product extension opportunities, and overall client health.
• Identifying key customer needs to inform future product roadmaps.
• Inspiring customers to think strategically about how our platform can support their business needs.
• Creating opportunities to expand the footprint within the organization through close relationships with customers.

YOUR EXPERTISE AND EXPERIENCE

• Interest in crypto and crypto assets
• Strong communication skills
• Previous work in customer success, customer service, or sales
• Desire to work in customer service demonstrated by relevant coursework and/or past experiences
• Experience with Hubspot is preferable
• Basic understanding of APIs

LIFE AT COIN METRICS

Coin Metrics is a fun and fast-paced team with employees located in 8 countries. We are united by our OPEN (Open, Pioneering, Elucidating, and Neutral) core values. Our employees are empowered to do what’s best for our products, customers, and team members. Other benefits of working at Coin Metrics include:

• Competitive salary, 401(k) retirement plan, bonus and options plans
• Comprehensive medical, dental, vision
• Remote or hybrid work options with generous equipment reimbursement offering
• Paid time off
• Global company offsites
• Coin Metrics Labs where associates pursue their passions

OUR INTERVIEW PROCESS

• 30 minute video interview with Talent Sherpa (Recruiter)
• 3-4 video interviews with members of our team

LOCATION

Greater Boston, MA [remote considered]

Apply Now: