Join a leading fintech company thatâs democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If youâre invigorated by our mission, values, and drive to change the world â weâd love to have you apply.
<h2><strong>About the team + role </strong></h2>
The Crypto Operations team at Robinhood is dedicated to delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products. As a Product Operations Manager, you will play a crucial role in ensuring the smooth operation of our crypto products and future launches. You will lead cross-functional projects designed to improve Robinhoodâs operational efficiency and readiness. The role will work on scaling operations for our existing Crypto products as well as scoping operational impact for new Crypto initiatives. This role will work with cross-functional partners including Product Management, Crypto Operations, Compliance, Legal, Engineering, Security, and Customer Experience to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners. This is a unique opportunity to shape the future of crypto operations for one of the most dynamic teams in the industry.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What youâll do
- Lead and manage end-to-end operational processes supporting Robinhoodâs crypto products, ensuring they are efficient, scalable, and compliant with applicable laws and regulations.
- Partner closely with Product, Engineering, Compliance, and Customer Experience teams to design, launch, and continuously improve operational workflows that support both new and existing crypto features.
- Serve as a key liaison between operations and customer-facing teams, ensuring that support teams are equipped with the tools, training, and context needed to provide high-quality service to crypto customers.
- Collect, prioritize, and communicate product-related challenges to be considered by product and engineering in future development
- Proactively identify process gaps, pain points, and inefficiencies across the crypto product lifecycleâand implement improvements through automation, enhanced tooling, or revised procedures.
- Monitor and analyze operational metrics to ensure processes are performing as expected, and lead cross-functional efforts to address any issues or optimize performance.
What you bring
- Bachelorâs degree or equivalent practical experience.
- 3+ years of experience in program or project management, product operations, risk management, or a related fieldâideally within the cryptocurrency or broader fintech industry.
- Deep understanding of cryptocurrency markets, blockchain technology, and the evolving regulatory landscape.
- Exceptional organizational and project management skills, with the ability to drive complex initiatives independently across teams and global time zones.
- Strong attention to detail paired with a proactive, risk-aware mindset and a bias toward problem-solving and execution.
- Resourcefulness and agility in fast-paced, entrepreneurial environments
- Excellent communication and interpersonal skills
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual life>
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
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Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhoodâs equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
