Blockchains is hiring a

Web3 Service Desk Engineer

Blockchains will only consider candidates who reside in the U.S. and do not require any VISA support.

OUR VISION

In the new and exciting world of the decentralized internet, otherwise known as Web3, it is an individual’s fundamental right to own and control their digital identity. To ensure that the individual is paramount in Web3, we are developing a suite of applications to enable everyone to safely engage, take part, and transact in the emerging, decentralized world of the internet. Our platform centers on Web3 Identity and leverages that identity to provide individuals with secure digital asset storage and recovery, access to decentralized finance, the ability to prove ownership of their creations, and gateways to digital interactions and experiences – all to empower and benefit every Web3 user.

We believe that the decentralized nature of Web3 creates an opportunity for everyone to challenge the digital status quo—to own and control their identity, data, finances, creations, and future. This is the chance to get it right – to rally a movement of individuals so Web3 belongs to everyone, not to trillion-dollar companies. To fulfill this vision, we are seeking dynamic people who want to join us in leading the way to this new world.

WHAT YOU WILL DO

As the Service Desk Engineer, you will provide technical support to end-users onvariouscomputer and application issues.Reportingdirectly to the Director, IT&, you areresponsible for addressingemployee computerneeds and ensuring they have a good experience. You will triage service requests, perform diagnostics, and implement solutions, escalating requests as needed. Other responsibilities include:

• Managingthe organization’sservice desk ticketing system with an understanding of service management best practices.
• Preforming various tasks in aWindowsand Microsoft Office environment, including Outlook.
• Assessingand completing dailyservice deskrequestsandensuring that tickets get completed within stated SLA.  
• Performingroutine support tasks such as computer imaging, inventory management, software installs, printer setup, documentation, and research. 
• Creatingand maintaininginternal procedure documentation as well as instructional documentation for the end-user.
• Perform other duties as assigned.

WHAT YOU WILL NEED TO SUCCEED

Youare an expert in remote support and desktop application troubleshooting skillsanda proven ability to multi-task in a fast-paced environment. You have strong verbal and written communication skills andarefluent in English. You demonstrate skills in active listening, empathy, and be a proactive problem-solver. You thrive in both the team environment and at being a self-starter with solid decision-making skills. 

YOUR EDUCATION AND EXPERIENCE

This position requires a CompTIA A+ Certification, Microsoft Certified Professional (MCP),or equivalent.ITIL Foundation certifications preferred. You have5+years of experience supporting 100+ end-users in a global Windows/MacBook environment. Other networking and Microsoft certifications, including SharePointare a plus.

Blockchains, Inc. (“Blockchains”) is proud to be a diverse workforce, and we are committed to inclusion and diversity to ensure equal opportunity for all applicants. Blockchains provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, marital status, physical or mental disability, veteran status, or any other characteristic protected by federal, state, or local laws.

When you apply to a job on this site, the personal data contained in your application will be collected by Blockchains, Inc. (“Controller”), which is located at 610 Waltham Way, Sparks, NV 89437 and can be contacted by emailing [email protected]. Controller’s data protection officer is Karla Pinckes, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at [email protected].

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.