Ledger is hiring a

Web3 Technical Customer Success Specialist - German speaking

Founded in 2014, Ledger is the global leader of security solutions and infrastructure for cryptocurrencies and blockchain applications, with more than 3.5 million users in 165 countries. Ledger combines hardware and software expertise to secure billions of dollars worth of almost 2,000 different crypto assets - worldwide, 15% of these assets are managed through the Ledger ecosystem.

Ledger is for and foremost a customer-centric company. We build solutions for our customers and we rely heavily on them and their feedback to improve our products and keep growing. As part of the Customer Success team, you will be the first contact between our customers and our team internally. You will be in charge of providing a quick and efficient technical support and to do your very best to ensure customer satisfaction.

The requests you will receive will be product-related: they can be about transaction issues, connection issues, countervalue issues or helping our customers solving a stuck device problem. If the answer can't be found on our Support page, you will be the person our customers will reach out to. We are now looking for exceptional Customer Success Specialists to join the team and support our German-speaking markets. If this sounds like you, please reach out!

Ledger guarantees equal opportunity for all during the recruitment process, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

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