BNB Chain Innovation is hiring a

Web3 Technical Ops Support

Job Description

• This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, BNB Forum, Telegram group and Discord. 
• Strong understanding of BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield
• Hands on technical support. Analyst issue and provide solutions and suggestions. 
• Deliver a stellar customer experience(i.e. SLA)
• Understand customer needs and how to meet unique challenges and goals
• Seek product feedback and track usage/performance, driving our product roadmap
• Build and maintain ongoing relationships with multiple stakeholders, both internally and externally
• Partner with internal teams to drive long term solutions / product development decisions
• Work in a quick changing environment

Qualifications

• Candidate needs to be in the EU/US time zone. 
• Excellent English in both speaking and writing. (Mandarin would be a plus).
• Min 1+ years of experience in a technical support role. 
• Technical degree
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor. 
• Interest in blockchain and crypto technologies.
• Experience with blockchain is a must.