Remote Customer Support Jobs in Web3

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Job Position Company Posted Location Salary Tags

Keyrock

Brussels, Belgium

$80k - $160k

GameStop

TX Grapevine US

$20k - $35k

Chainstack

Remote

$120k - $150k

metaschool

Singapore, Singapore

$85k - $110k

Fortanix

NC Raleigh US

$45k - $110k

Bitfinex

Caracas, Venezuela

$45k - $110k

Bitfinex

Montevideo, Uruguay

$45k - $110k

Bitfinex

Brazil

$45k - $110k

UMA

Remote

$60k - $180k

Aldrin

Remote

Chainstack

Remote

$80k - $180k

Chainflip

Berlin, Germany

$45k - $65k

Neon Labs

Remote

$33k - $100k

Syndica

Remote

Bundlr

Remote

Mina Foundation

Remote

$80k - $200k

Zignaly

Remote

$60k - $160k

Coinbase

Remote

$85k - $120k

Trapesys

Remote

$40k - $95k

Symbridge

Remote

$90k - $140k

Chainstack

Remote

$56k - $165k

Chainstack

Remote

$60k - $165k

Consensys

Remote

Bonfida

Remote

Consensys

Remote

$100k - $200k

Consensys

Remote

$78k - $200k

Bonfida

Remote

Bitfinex

Remote

$25k - $80k

Horizon Blockchain Games

Toronto, Canada

$70k - $160k

MetaMask

Germany

Consensys

Remote

$60k - $155k

Koinly

Australia

$25k - $35k

Consensys

Remote

Consensys

France

Keyrock
$80k - $160k*
Brussels Brussels Belgium

Keyrock is expanding!

'Keyrock was founded in 2017 and has quickly grown from 3 to around 100 people today. As an industry recognized liquidity provider and market maker, Keyrock is a leading European creator of algorithmic trading technology in the digital asset space. With VC backing and a constantly expanding global client base, Keyrock is one of Belgium’s fastest-growing fintech companies.

We’re currently active on over 80 exchanges and count numerous marketplaces and asset issuers among our clients, including some of the best-known companies in the crypto space.

Keyrock's beating heart is its technical team filled with software engineers, digital scientists and PhDs, who themselves are supported by university professors, industry-leading experts and a strong management team. Over the years Keyrock has become a company that is both idealistic and practical.'

We are looking for:

A testing and business market analyst to provide internal support to Keyrock’s different teams in order to ensure our operations run smoothly. You’ll be responsible for implementing and improving support processes, and for overseeing our internal tools.

NB this position can be remote or based in our Brussels office, but candidates must be in a time zone within 2 hours of Brussels in either direction.

Background and experience

  • Undergraduate degree in Information Technology, Economics or similar
  • Proven professional experience in testing, customer support and business analysis
  • Basic knowledge of crypto/finance/capital markets
  • Basic knowledge of Docker and Gitlab is an asset

Competences and personality

  • Disciplined with strong organisational skills
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Resilient to stress
  • Motivated and eager to learn

Job description


  • Accounts setup, API creation and funding
  • Conduct exchange testing in a staging environment and generate testing reports
  • Work together with different teams to ensure quality of integrations and correct behaviour of algorithms
  • Follow up with the ticketing system
  • Monitor the markets in production through the logs; identify and report issues
  • Develop processes to identify and prevent issues

Our recruitment philosophy


We believe the most important aspect of our recruitment process is self-awareness: we are looking for people who have a clear understanding of themselves and what they are looking for in their professional career. That means that we expect to work with people who not only have the right skills, but who have also made the conscious decision to look for a company in our industry and with our characteristics.

Our offer

  • A competitive salary package, including benefits that you choose and manage according to your needs and those of your family (car/bike, meal vouchers, health insurance, 25 days off, etc.)

  • Complete autonomy in your time management thanks to flexible working hours and the opportunity to work remotely

  • The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence

  • A ton of fun in a thriving and multicultural environment, with colleagues enjoying regular team building activities

As an employer we are committed to build an inclusive, diverse and non-discriminating work environment. We welcome employees of all backgrounds, ethnicities, genders, creed and sexual orientation. We hire, reward and promote entirely based on merit and performance.


Keyrock only accepts direct applications for this vacancy.

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