Coins.ph is hiring a Web3 Technical Support Specialist
Compensation: $59k - $100k estimated
Location: Taguig, National Capital Region
Technical Support Specialist
Taguig, National Capital Region
Customer Experience – Customer Escalations /
Full-time Employee /
Hybrid
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Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you'll do
- Provide quality customer experience by providing excellent responses and assistance regarding their technical concerns.
- Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience
- Meet individual and team KPIs and metrics. Cooperate and strategize to achieve team targets
- Replicate and investigate technical bugs to arrive at timely and smart solutions for customers
- Anticipate customer needs while testing new products and services
- Be the first line of defense in ensuring the consumer protection guidelines are adhered to.
- Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction.
- Work closely with the development and product teams in improving the product and providing solutions for positive customer experience.
- Monitor performance of internal systems and coordinate with service providers when technical issues are encountered
- Act as the first line of support for walk-in customers.
What we expect from you
- Preferably with a Bachelor's degree in Computer Science or related technical discipline.
- Excellent English communication skills in both verbal and written form
- Strong analytical skills and advanced knowledge in Google Suite programs
- Self-motivated and highly-focused without needing close supervision
- Extremely organized and able to present thought and plans in a manner understood by stakeholders
- Data-driven and relies on factual information to make decisions
- Trustworthy and able to protect confidential information of both the company and its clients.
- Strong attention to detail and ability to accurately process document validation
- Flexible and able to adapt to a fast-paced environment
- Passionate about building a company from the ground up and creating lasting relationships with customers
- Ability to multitask and prioritize urgent tickets and tasks with minimal supervision
- Has a track record for getting things done - drive, ownership, and execution is at the core of our culture.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
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This job is closed
Compensation: $59k - $100k estimated
Location: Taguig, National Capital Region
This job is closed
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