Customer Support Jobs at WOO

WOO operates a centralised exchange WOO X and a decentralised platform WOOFi, democratising access to top-tier liquidity and exceptional trading execution while keeping costs competitive. Our native token, $WOO offers token holders a unique position to participate, engage, and maximise the benefits of both the DeFi and CeFi ecosystem. Our team of highly-selected 170 employees is located in 12 cities worldwide 🚀

Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.

About the opportunity:

We are looking for aTechnical Support Specialist - Customer Servicewho can join us along this mission and vision. You’ll become an integral part of the Customer Support team, which is in charge of end-to-end supporting 2B/2C clients. Interested? Keep on reading!

What you’ll be working on:

• Providing direct technical support to customers, addressing inquiries related to API trading, database verification, order history, and other technical aspects of our platform.
• Communicating complex technical concepts simply and understandably to clients, ensuring clarity and facilitating their understanding of platform features and processes.
• Developing and delivering educational materials, guides, and tutorials to enhance customer understanding of platform features, functionalities, and best practices.
• Gathering, analysing, and interpreting client feedback to identify trends, areas for improvement, and opportunities for innovation in our products and services.
• Collaborating with cross-functional teams to build new tools and automate processes, enhancing efficiency and effectiveness in customer support operations.
• Assisting in exploring and implementing artificial intelligence solutions to streamline workflows, improve response times, and enhance overall customer satisfaction.
• Maintaining accurate documentation of customer interactions, technical issues, and resolutions, ensuring comprehensive tracking and reporting.
• Staying updated on industry trends, emerging technologies, and best practices in technical support and customer service, applying relevant knowledge to enhance service delivery and client satisfaction.

Why work with us:

Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi and DeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪

About you:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in technical support or customer service roles, with a focus on addressing complex technical inquiries.
• Strong knowledge of API trading, database management, and order processing systems.
• Excellent communication skills, with the ability to convey technical concepts clearly and effectively to both technical and non-technical audiences.
• Experience with process automation tools and familiarity with artificial intelligence concepts and applications.
• Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously.
• Strong problem-solving skills and a proactive, customer-centric approach to resolving technical issues.
• Adaptability and willingness to learn new technologies and methodologies as required.

Getting the job

We're actively seeking talented individuals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available.

On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.

Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience.

Get started on your application here!