Customer Support Web3 Jobs in Charlotte, North Carolina, United States

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Technical Support Specialist

Figure

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About Figure

At Figure, we’re on a mission to transform financial services through blockchain, bringing speed, efficiency and savings to both consumers and institutions.

Accomplishing this kind of transformation requires building really big things. And we understand that building big requires a creative, team oriented and supportive environment where everyone can do their absolute best work. The Figure team is comprised of incredibly driven, innovative, collaborative and curious people who love architecting and building from scratch. Everyone at the company is encouraged to be an individual contributor but also a team collaborator.

We value team members who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference.

This is an opportunity to work with a team of proven leaders who have already created billions of dollars in value in the Fintech space. Join us!

**This role is NOT remote**

About the Role

We’re looking for a Technical Support Specialist to join our rapidly growing team! As our Technical Support Specialist, you’ll deliver world-class technology support to everyone at Figure as part of a supportive team with a focus on exceptional service. You will provide technical support in person, over the phone, Slack and email for computer software, hardware and network issues in order to maintain the smooth business operations.

What You’ll Do

  • Perform research and troubleshoot issues related to software, laptops, and phones Complete set-ups for new hires and desk moves.
  • Training end users on new technology and assisting with deployment
  • Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction.

What We Look For

  • 3+ years of technical support experience, college degree preferred
  • Experience troubleshooting common Microsoft- and Apple-platform software; troubleshooting iOS and Android mobile devices
  • Strong problem solver who takes ownership over resolution
  • Ability to prioritize work with minimal supervision
  • Friendly, concise, and professional communication
  • Ability to thrive in a fast-paced startup environment
  • Flexible schedule (possible evenings, weekends, on-call, or overtime)

Benefits To You

  • Competitive salary based on experience and skills
  • Firm-wide performance based bonus
  • Competitive stock options package as an early member of the team
  • A flexible paid time off and vacation policy
  • Comprehensive health, vision, dental insurance
  • Company FSA, 401k, commuter benefits
  • And much more to come!

Depending on yourresidential locationcertain laws might regulate the way Figure manages applicant data.California Residents, please review ourCalifornia Employee and Prospective Employee Privacy Noticefor further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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